🚀 Customer Success Manager

About Readily

30% of U.S. healthcare cost is administration. We’re fixing that.

Readily is building the compliance layer for every healthcare company. Billion-dollar insurers and health plans turn to Readily to analyze regulations, conduct audits, and automate compliance research with AI.

We’re the fastest-growing company in this space - tripling revenue QoQ. And we’re just getting started.

There’s an old Yorkshire saying: “Where there’s muck, there’s brass.” Healthcare compliance is messy. But in that mess lies an enormous opportunity. If you’re hungry to take ownership and build systems that matter, this is it.

🎉 Why work with us

We believe great teams do their best work when they feel supported, valued, and set up for success.

• Support for success - We provide the tools, resources, and hands-on support you need to be productive and excel in your role.
• Collaborative environment - Work alongside a team that values innovation, accountability, and continuous improvement.
• Free lunch - Enjoy complimentary meals to make your day easier and more enjoyable.
• Medical benefits - Comprehensive medical coverage to support your health and well-being.

About The Role

Reports to: Head of Customer Success

We’re looking for a hands-on, data-driven Customer Success Manager to own post-sale success for enterprise customers in a regulated healthcare environment. This role is focused on onboarding, implementation, adoption, retention, renewal, and expansion, with a strong emphasis on driving customer outcomes and partnering closely with Product, Engineering, and Sales.

You’re comfortable operating in ambiguity, biased toward action, and willing to roll up your sleeves to solve hard problems alongside customers and internal teams to translate customer needs into product improvements.

💌 What you’ll do

• Own end-to-end onboarding and implementation process, ensuring every new customer achieves rapid time-to-value and drives early, sustained product usage.
• Drive sustained account engagement through proactive check-ins, strategic business reviews, and customized product training sessions that maximize customer value and adoption.
• Track and manage customer health through key metrics, such as usage and satisfaction—proactively mitigating risks and resolving blockers to drive successful outcomes.
• Serve as the trusted voice of the customer, creating a success plan, translating feedback and insights into clear, actionable product and process recommendations in partnership with Product and Engineering.
• Own and maintain comprehensive, up-to-date customer insights, including goals, context, and status—so internal teams can align and execute with clarity and precision.

🔔 Qualifications

• 2+ years of experience in customer success or account management.
• Experience in healthcare compliance.
• Experience in healthcare technology or SaaS.
• Familiarity with compliance frameworks and risk management processes.
• Experience creating structured onboarding and lifecycle playbooks.

⚡️Skills & Competencies

• Strong relationship-building and communication skills.
• Excellent problem-solving and critical-thinking skills.
• Comfortable working with data, dashboards, and performance metrics.
• Ability to manage multiple accounts and priorities simultaneously.