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Why this grade
This listing scored 18/100, which is an F. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
- Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives.
- Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions.
- Lead the design, deployment, and optimization of Azure Virtual Desktop environments.
- Drive cost-efficiency and end-user performance improvements across the virtual desktop estate.
- Manage the strategy, implementation, and support of Genesys Cloud.
- Collaborate with business leaders to optimize customer experience.
- Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD-WAN, VPN, and Wi-Fi.
- Lead network modernization and performance initiatives with a focus on resilience and uptime.
- Direct day-to-day IT operations including monitoring, incident management, change management, and capacity planning.
- Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards.
- Lead operational risk management and business continuity planning for infrastructure services.
- Oversee lifecycle management of IT assets.
- Implement and manage endpoint security, patching, and configuration standards across the enterprise.
- Drive user productivity initiatives including device standardization, self-service tools, and automation.
- Manage IT support teams to provide timely and effective resolution of issues.
- Lead, mentor, and develop cross-functional infrastructure and support teams.
- Foster a culture of innovation, accountability, and continuous service improvement.
- Serve as the escalation point for high-impact incidents and major operational issues.
Qualification
- Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree
- 15+ years of progressive IT infrastructure experience, including 5+ years in a senior leadership role.
Proven expertise in:
- AVD and cloud-based desktop services
- Genesys voice platforms (Cloud)
- Network architecture and operations
- IT operations frameworks (ITIL, ServiceNow, monitoring tools)
- Strong track record of leading IT teams in high-availability and customer-facing environments (BPO, telco, or enterprise preferred).
- Excellent leadership, stakeholder engagement, and communication skills.
- Relevant certifications (ITIL, Microsoft, Cisco, Genesys, etc.) are a plus.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 13 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.