Business Architect III

The Business Architect orchestrates the definition and maintenance of our current and target customer and internal user experience across the end-to-end journey. They partner closely with IT architects, product managers/owners within our Agile Release Trains (ARTs), and internal business stakeholders to co-design optimal processes, procedures, and systems that achieve our CX/UX goals

They function as a neutral coordinator and facilitator—ensuring all parties have a voice, driving agreement on tradeoffs and decisions—and contributes deep business architecture expertise to shape transformative, practical, scalable solutions.

This role is part of a newly formed Business Architect team established to help simplify and connect work end-to-end and ensure business and technology stay aligned to support the desired customer experience. The team will collaborate closely with Agile Release Trains (ARTs) while operating as a separate, off-ART function.

WHAT WE CAN OFFER YOU:

• Estimated Salary (Levels have variable responsibilities and qualifications)
  • • Business Architect IV: $130,000 - $140,000, plus annual bonus opportunity
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO

• Define and align the end-to-end experience by orchestrating the definition and maintenance of a holistic future-state vision for customer and internal user experiences across Workplace Solutions.
• Design and connect business processes by modeling and optimizing high-level processes and workflows to support a seamless, integrated experience.
• Drive alignment across teams and initiatives by serving as a connector across business, product, and technology functions so work remains cohesive, well-defined, and aligned to the long-term vision.
• Facilitate collaboration and informed decision-making by leading discussions, surfacing tradeoffs, and helping leaders and teams align on the best path forward.
• Ensure consistency through change by reviewing and guiding process, system, and experience changes to maintain alignment with the desired future state.
• Partner closely with Business Owners and their delegates, Product Managers, Product Owners, Technical Architects, and Business Assessment and ART Delivery teams to maintain shared understanding of the experience being designed and delivered.
• Collaborate with the Business Assessment team so strategic initiatives are shaped within the context of the future-state customer and user experience vision, while supporting alignment as work progresses into delivery.
• Partner with Product Managers, Product Owners, Technical Architects, and the Business Integration Team to help ensure ART development remains aligned to the broader end-to-end vision, without directly owning execution.
• Coordinate with content and documentation partners to help ensure process documentation and experience artifacts remain current, consistent, and accessible as the business evolves
• Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

WHAT YOU’LL BRING:

• 7+ years in business architecture, customer experience design, or enterprise process improvement
• Proven expertise in journey mapping and design, process modeling, customer experience design, and/or operating model design
• Demonstrated facilitation with demonstrated ability to drive alignment across distributed stakeholder groups.
• Exceptional communication skills to drive clarity throughout the organization.
• Experience working within agile frameworks (SAFe or similar).
• Excellent ability to influence, negotiate, and guide decisions without formal authority.
• Experience supporting enterprise transformation, digital initiatives, or strategic planning.
• In-depth understanding of enterprise domains such as data, applications, and technology and how they relate to business models.
• Demonstrated ability to collaborate with senior leaders and technical architects.
• Excellent critical thinking, analytical and critical thinking skills with strong attention to detail.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Experience working across multiple teams, systems, and processes in a complex enterprise environment where the customer experience depends on strong coordination and alignment.
• Experience evaluating initiatives for alignment, business value, and long-term sustainability.
• Experience facilitating cross-functional design conversations, whiteboarding working sessions, or roadmap alignment discussions.
• General working knowledge of insurance
• Knowledge of business architecture frameworks

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

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