Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work
Sutherland Bulgaria
Posted
24 Jul 2026
Last seen
25 Jul 2026
Location
Bulgaria
Lifecycle
mature
Grade
D
Full-Time Entry-Level, Junior Technical Support
UnternehmensbeschreibungAbout Sutherland
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.StellenbeschreibungAbout the Position
As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.Your ResponsibilitiesHandle calls, emails, and tickets in line with SLA requirementsProvide phone and written support for card terminals and ATMsAssist with installations, terminal replacements, and activationsAnalyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issuesEscalate complex cases and maintain accurate documentation in the ticketing systemSupport portal access requests and selected back-office activitiesQualifikationenYour ProfileVery good German skills (C1) and English at B1 levelPrevious experience in customer service or technical support is requiredInterest in technical topics and a structured way of workingCustomer-oriented, solution-driven, and able to work under pressureConfident using phone, email, and ticketing systemsZusätzliche InformationenNice to HaveExperience in payments, POS, or financial services environmentsBasic knowledge of Excel and ticketing systemsWhat We OfferAttractive salary package with bonus system, food vouchersPermanent employment contract and 21 days paid vacationAdditional health and life insuranceFood vouchersPaid training and clear career development opportunitiesModern work environment, team events, and recognition programsWe look forward to receiving your application and will be happy to get in touch with you.All your information will be kept confidential according to EEO guidelines.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.StellenbeschreibungAbout the Position
As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.Your ResponsibilitiesHandle calls, emails, and tickets in line with SLA requirementsProvide phone and written support for card terminals and ATMsAssist with installations, terminal replacements, and activationsAnalyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issuesEscalate complex cases and maintain accurate documentation in the ticketing systemSupport portal access requests and selected back-office activitiesQualifikationenYour ProfileVery good German skills (C1) and English at B1 levelPrevious experience in customer service or technical support is requiredInterest in technical topics and a structured way of workingCustomer-oriented, solution-driven, and able to work under pressureConfident using phone, email, and ticketing systemsZusätzliche InformationenNice to HaveExperience in payments, POS, or financial services environmentsBasic knowledge of Excel and ticketing systemsWhat We OfferAttractive salary package with bonus system, food vouchersPermanent employment contract and 21 days paid vacationAdditional health and life insuranceFood vouchersPaid training and clear career development opportunitiesModern work environment, team events, and recognition programsWe look forward to receiving your application and will be happy to get in touch with you.All your information will be kept confidential according to EEO guidelines.