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Why this grade
This listing scored 39/100, which is an F. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
🏢 Team: Sales
📍 Location: Remote
⏳ Employment Type: Full-time
Who we are
Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.
Why this position
We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.
Requirements
What you’ll do:
Customer Success
Stay in touch with active clients and ensure a smooth collaboration
Run quarterly NPS calls to collect qualitative feedback
Collect testimonials and reviews on platforms like Clutch and LinkedIn
Conduct exit interviews when clients leave
Control the invoicing process and ensure timely payments
Client Communication
Spot risks early and coordinate with the internal team
Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
Retention & Retargeting
Reconnect with past clients, keep the relationship warm
Identify expansion or return opportunities
What we expect:
🔧 Hard Skills
Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
Fluent English (spoken and written communication with clients)
Running discovery calls with clients: identifying business goals, needs, blockers, and risks
Upsell / cross-sell skills
Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)
🤝 Soft Skills
Discovery mindset — curiosity, ability to ask open and probing questions
Empathy and client orientation
Strong communication skills (clear, structured, diplomatic)
Initiative — suggesting improvements to processes
Organization and prioritization — managing multiple clients and priorities at once
Team collaboration — working effectively with sales and marketing
For you:
💸 Salary: discussed individually and depends on your experience and skills
⏰ Flexible working hours
🏝️ Paid vacations and sick leaves
💯 Fully remote
💼 Co-working space compensation
✍️ Finance Support (we take care of accounting for you)
🛍️ Employee referral bonus
🎓 Internal Educational activities (Lectures from the team members)
📚 Reading Club and corporate library
Interview Stages:
➡️ Interview: with Talent Acquisition Specialist
➡️ Interview: with CEO (dive deeper into your experience)
➡️ Reference Check
➡️ Offer
Want to learn more about our company or see our work?
📸 Instagram▶️ YouTube🎨 Behance
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 25 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.