Senior Account Executive, Government

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Would you like to own driving revenue for a leader in CX in the PacNW with key state agencies and large municipal government customers delivering next generation citizen experiences? At Genesys, we are the engine that powers mission success. Do you have the business acumen, relationships, government sales experience and the technical background necessary to help further establish Genesys as the leading CX and AI platform? Genesys is expanding in the U.S. Public Sector market, and this group within Genesys offers a creative, fast paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation.As a Genesys Senior Account Executive, you’ll own the adoption and growth of emerging cloud technologies that allow government to more effectively and economically serve their constituents and employees. More importantly, you'll help government customers transform their citizen experiences. Your responsibilities will include developing and managing a growing customer base in the Pacific Northwest and capture new logo organizations. You will deepen business and technical relationships within your territory and help them launch new citizen facing services. This includes determining the most effective go-to-market strategies and collaborating with Genesys’ Solution Consultants, Channel Partners, Product Management and Executive leadership.In this role, you will: - Drive revenue and market share in a defined geographic region.

• Have the drive and ambition to focus on new logo acquisition and expanding our customer base.
• Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction.
• Understand the technical considerations, certifications, and procurement processes specific to the public sector.
• Identify specific prospects/partners/channels to approach while communicating a relevant value proposition for you customer.
• Work closely with customers to ensure that they understand relevant CX and AI use cases and partner with Customer Success to ensure mission success.
• Be a thought leader both in your territory and inside Genesys for CX and AI.
• Collaborate with Genesys’ Legal and finance team and others to manage complex contract negotiations.
• Maintain an accurate and robust pipeline of $6M+ and accurately forecast your business using MEDPICC sales methodology.
• Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.
• Prepare and deliver business reviews to the senior management team regarding quarterly and yearly strategies that align with revenue growth expectations.
• Ability to travel up to 50%, as needed, within your territory.
• Understanding and ability to leverage and manage consultants and lobbyists.
• Knowledge of Federal Government security frameworks and how they impact State agencies such as FedRAMP, IRS Pub1075, CMS MARS-E, SSA-TSSR, and NIST 800-53.

Qualifications

• Must have experience selling to a variety of state executive agencies including healthcare and human services, labor, transportation, and revenue.
• 8+ years of enterprise sales and/or business development experience with a focus on state and local government customers.
• BA/BS degree or equivalent experience
• Live in Washington, Oregon or Idaho with an ability to travel to state capitals within your territory
• Technical background in contact center technologies, DBaaS, SaaS, IaaS, CPaaS, and AI
• Demonstrated history of consistently exceeding sales quota
• Strong relationships with state agency executives

About The TeamThe Genesys State Government team are experienced sales professionals with a passion for serving the mission of government while having fun and making history. We obsess about our customers' success and view their long-term goals to improve the effectiveness of government as the sole purpose of our organization.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates collaboration, knowledge sharing and mentorship.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$111,700.00 - $196,300.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.