This one is closed
Live roles like this one
- C 4h ago
- D 2h ago
-
C
2h ago
Fresh Prints Philippines
-
C
4h ago
Client Value Partner - MedTech
Celonis Redwood City, CA
See every "Customer Support Agent" role →
Get new “Customer Support Agent” roles by email
One email a day with what is new in "Customer Support Agent". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Why this grade This listing scored 39/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
The Role
Senior Customer Support Agent – Luxury Beauty Brand
We're a luxury beauty brand seeking a Senior Customer Support Agent who understands that premium support creates memorable experiences, not just solves problems. This is a high-touch, white-glove CX role requiring autonomy with VIP customers—not basic ticket handling.
What You'll Do
Customer Support
- Respond to inquiries via Gorgias → Richpanel (chat & email) and Instagram/TikTok DMs (critical)
- Handle order management, tracking, modifications, and cancellations
- Manage returns, exchanges, and refunds with grace
- Provide product guidance and personalized recommendations
- Resolve shipping issues and coordinate with logistics partners
Customer Experience
- Turn challenging situations into positive experiences through empathetic problem-solving
- Maintain our premium brand tone in all communications
- Document feedback and identify patterns for improvement
- Handle escalations and high-AOV/VIP customers with confidence
Requirements
Required Qualifications
- Luxury/beauty DTC experience strongly preferred
- Proven track record in high-touch, premium customer support
- Exceptional written English with ability to maintain sophisticated brand voice
- Experience with customer support platforms (Gorgias, Zendesk, or similar)
- Comfortable with e-commerce platforms (Shopify preferred)
- Self-motivated, detail-oriented, and capable of independent work
- Patient, empathetic, and genuinely enjoys helping people
- Comfortable managing Instagram & TikTok DMs as core responsibility
Nice-to-Haves
- Personal passion for beauty, skincare, or wellness
- Multilingual capabilities (Spanish, French)
- Subscription or DTC beauty brand experience
- Knowledge of beauty ingredients or formulations
Success Metrics
- Prompt response times and efficient resolution
- Consistently high customer satisfaction ratings
- Premium brand voice maintained across all channels
- Proactive identification of experience improvements
- Confident handling of VIP and escalated situations
Benefits
- Remote Working for US Company
- Exposure to new technology & trend
- Competitive Salary
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 27 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.