Client Success Consultant

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Client Success Consultant at M3 MI, an M3 company.

About the Business Unit:

M3 MI serves the consumer and professional health market with industry-leading syndicated survey data and insights covering patient and HCP attitudes, behaviors and media consumption, and HCP advertising intelligence, to help clients better understand their customers and make informed marketing decisions.

M3 MI’s clients include pharma, medical device and hospital advertisers, their ad agencies and the digital and traditional media channels they work with. We support clients in marketing, advertising creative, strategy and media planning, media research and sales, and many other roles that rely on M3 MI data to succeed in their jobs.

Job Description

This is a highly visible, client-facing position focused on training, support, and retention. You’ll work closely with sales, client service, research, and product teams to ensure clients are getting the most out of their M3 MI subscriptions. You’ll act as both a trusted advisor and product expert, helping clients translate data into meaningful, actionable insights.

What You’ll Do

• Deliver engaging client training sessions to drive product adoption and proficiency
• Build strong relationships through proactive outreach and ongoing support
• Partner with clients during renewal cycles to strengthen relationships and identify growth opportunities
• Respond to client requests and troubleshoot data, platform, and reporting questions
• Support onboarding and business development with data requests and new client setup
• Collaborate cross-functionally to ensure a seamless client experience

Qualifications

• Experience in client service, account management, or a client-facing training role
• Strong communication and presentation skills, with the ability to simplify complex data
• Highly organized, detail-oriented, and able to manage multiple priorities
• Analytical mindset and comfort working with data and research products
• Ability to work independently while collaborating across teams
• Bachelor’s degree or equivalent experience
• Experience in healthcare, pharma, media, or market research a plus

A strong plus:

• Experience in media planning and familiarity with industry tools such as Telmar, Nielsen Clear Decisions, or MediaRadar.

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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