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Why this grade This listing scored 28/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Full-Time Midweight Customer Support & Success
Responsibilities
- Deliver exceptional customer support via email, chat, and other communication channels, ensuring all interactions are professional, helpful, and aligned with company values.
- Assist customers with inquiries, product guidance, and general support, appropriately escalating complex issues when necessary.
- Work closely with leadership on various operational and administrative tasks to support daily business operations.
- Conduct online research and gather information to support business initiatives, projects, and customer requests.
- Coordinate bookings, appointments, and other required operational activities.
- Accurately maintain customer records, documentation, and internal systems.
- Identify recurring customer questions and provide feedback to enhance processes, documentation, and the overall customer experience.
- Assist in testing new features, workflows, and internal processes, delivering clear feedback to the team.
- Collaborate with cross-functional team members to ensure a seamless customer experience.
- Promptly and accurately handle arising daily tasks, demonstrating the ability to work effectively without established standard operating procedures.
Qualifications
- Previous experience in a customer service, customer support, administration, personal assistant, or operations role.
- Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously.
- Self-motivated and proactive, possessing the confidence to work independently without direct instruction in a fast-paced environment.
- Strong problem-solving skills and critical thinking abilities when handling customer inquiries or operational tasks.
- Tech-savvy with the ability to quickly learn new systems, tools, and processes; comfort with AI tools and AI-generated text is highly desirable.
- A positive attitude, willingness to take ownership, and a desire to contribute beyond core responsibilities.
- Experience working with US clients in a fast-response or on-call setup is highly advantageous.
- Exceptional written and verbal English communication skills, suitable for direct, unedited use with US-based clients.
- A strong team player with a supportive, friendly attitude and a proactive, can-do approach to work.
- Genuine passion for helping people solve problems, caring about the customer experience, and continuous self-improvement.
Additional Information
- LevelUp has a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
- This is a fully remote position with a standard 40-hour fixed-schedule work week.
- Must be able to work full-time during US hours, specifically 9:00 AM – 5:00 PM Pacific Standard Time (PST) and be quick to respond.
- The exact work schedule depends on the client that you are assigned to so having flexibility when it comes to schedule is important.
- HMO + 13th month pay
Apply for this role Opens jobicy.com — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 02 Aug 2026 Jobicy first sighting
Seen on 1 board over 32 days. The employer edited the description 1× since we first recorded it.