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Technical Program Manager — ServiceNow Program | Remote
Job Description
About the Role
We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.
What You'll Do
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Own program-level planning and coordination for enterprise ServiceNow initiatives
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Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle
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Track milestones, risks, and dependencies, proactively surfacing and resolving blockers
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Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams
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Maintain transparent communication with stakeholders, including status updates and progress reporting
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Facilitate cross-functional meetings, workshops, and planning sessions
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Identify opportunities for process improvement across the program
What You Bring
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Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs
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Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)
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Strong stakeholder management and cross-functional coordination skills
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Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale
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Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders
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Comfort operating in a high-visibility, enterprise program environment
Nice to Have
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PMP or other project/program management certification
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Experience with IT service management (ITSM) programs or platforms beyond ServiceNow
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Background in enterprise IT or consumer goods/enterprise technology environments
To apply: https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-servicenow-program-remote
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