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Job Description
About the Role
We're looking for a Senior ServiceNow Developer to design, build, and maintain enterprise ServiceNow implementations — from module configuration and integrations to platform lifecycle management and technical debt reduction. This is a hands-on development role: requirements and user stories are typically already defined, and you'll execute against them with real platform depth, not just admin-level configuration. Strong overlap with US business hours is required.
What You'll Do
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Develop and configure ServiceNow solutions across relevant modules (ITSM, ITOM, CSM, and others depending on engagement)
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Build and maintain integrations using REST/SOAP APIs, Integration Hub, and MID Servers with existing enterprise systems
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Write advanced JavaScript for ServiceNow scripting — Script Includes, Business Rules, UI Actions
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Follow upgrade-safe, OOTB-first configuration practices, favoring Flow Designer and Decision Tables over heavy custom scripting where possible
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Support platform governance, data integrity, and technical debt reduction
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Collaborate closely with existing product and delivery teams against defined requirements and user stories
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Contribute to platform-architecture-level initiatives such as Now Assist (GenAI), Virtual Agent, CSDM, and ITOM AIOps where applicable
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Support ACL remediation and platform security hygiene
What You Bring
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Strong to expert-level hands-on ServiceNow development experience
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5+ years hands-on enterprise ServiceNow development experience (8+ years in Information Services overall preferred)
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Advanced JavaScript skills for ServiceNow scripting (Script Includes, Business Rules, UI Actions)
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Strong communication skills for close collaboration with client and delivery teams
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Comfort working within an upgrade-safe, OOTB-first configuration philosophy
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Ability to work independently against pre-defined requirements and user stories
Nice to Have
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Experience with specialized ServiceNow modules: Integration Hub, Performance Analytics, Software Asset Management (SAM), CSM, or App Engine Studio
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ITIL 4 Foundation certification
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Experience with AI-enabled ServiceNow capabilities (Now Assist / GenAI, Virtual Agent)
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Experience with CSDM 4.0/5.0 and enterprise-scale platform architecture
To apply: https://weworkremotely.com/remote-jobs/toptal-senior-servicenow-developer-remote
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