Why this grade
This listing scored 39/100, which is an F. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
About Hercules
Hercules (hercules.app) is an AI app builder — like Lovable, Replit, or Base44. We have 300k+ users and receive ~250 support tickets a day, and that number is growing fast.
About the role
We're looking for a technical support and operations lead to run our support team. You'll own the customer support experience end to end, and build the AI automations that let a small team handle a huge and growing ticket volume.
What you'll do
Resolve tier 1 tickets (general platform Q&A)
Resolve tier 2 tickets (billing and admin operations)
Manage engineers to resolve tier 3 tickets
Maintain our knowledge bases
Build and maintain AI automations to automatically resolve tickets at 10x scale
Build and maintain AI automations that summarize voice of customer and product feedback for the whole company
What we're looking for
Excellent communication (we have a very high bar)
Able to close ~150 tickets per day (with heavy AI help)
Prior experience in a customer support role
Experience building and maintaining knowledge bases and SOPs
Extensive Stripe experience (refunds, chargebacks, credit notes)
Experience building AI automations
Experience managing a support team
Able to work one weekend a month
Nice to have
Some coding experience (or vibe coding)
Very fast typist (or uses an AI dictation tool like Wispr Flow)
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are choices that we as a company uniquely prioritize, and so can be learned on the job. However, we do specifically filter for these principles in our hiring process:
We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules' founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
Healthcare, vision, and dental
Use whatever AI productivity tools you'd like
Take what you need vacation policy
Daily lunches, dinners, and snacks in the office
We guarantee you will do the best work of your career here
What's the compensation?
$100k-$250k + equity (depends on seniority, experience, and location)
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
Where this listing came from
- 05 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.