Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)
Sutherland Bulgaria
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Why this grade
This listing scored 40/100, which is a D. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Full-Time Senior Customer Support & Success
Company Description
Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.
Job Description
It's a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. The platform is currently available in 180+ countries.
You support will be with E-mail support and through a messaging system (non-voice support) - no calls!
Qualifications
What We’re Looking For:
✅ Excellent level Italian and English skills (written and verbal)
✅ Fast and accurate typing skills
✅ Strong attention to detail
✅ Ability to explain solutions clearly and professionally
✅ Customer-focused attitude and problem-solving mindset
✅ Previous customer support experience is an advantage
✅ Valid EU work permit
Additional Information
Working Hours:
Work from home within Bulgaria
⏰ 8-hour shifts, 5 days per week
Fixed schedule — no shift rotation
Schedule: Monday to Sunday, between 07:00 and 20:00
What We Offer:
Fixed base salary
Performance-based bonuses
Work from home opportunity within Bulgaria
Fully paid training to help you succeed from day one
️ Food vouchers
Additional health insurance
️ Multisport card
Employee Assistance Program for your wellbeing
Referral bonus program
Access to internal learning platforms and continuous development opportunities
Career growth opportunities within a global organization
If you are a fast typist, detail-oriented, and passionate about helping other music lovers worldwide, we want to hear from you!
Join our team and become part of a global music experience!
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Where this listing came from
- 14 Aug 2026 Jobicy first sighting
Seen on 1 board over 0 days.