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Why this grade
This listing scored 39/100, which is an F. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Location: Fully Remote (South Africa)
Hours: UK Business Hours
Are you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client’s team as a Customer Relationship Manager/Customer Support Manager, where your expertise will directly impact the success of an innovative healthcare technology platform.
About the Role:
In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. You’ll work with a leading healthcare automation platform dedicated to streamlining and enhancing healthcare processes for clients worldwide.
Requirements
Key Responsibilities:
- Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
- Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
- Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform.
- Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
- Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels.
What You’ll Bring:
- Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
- Exceptional communication and interpersonal skills.
- Strong problem-solving skills and a proactive approach to addressing client needs.
- Ability to manage multiple clients and priorities in a remote setting.
- Familiarity with CRM systems, ticketing platforms, and customer support tools.
- Flexibility to work UK business hours.
Benefits
- A fully remote role with a mission-driven company making a difference in healthcare.
- The chance to work with innovative technology that transforms healthcare operations.
- Competitive compensation and opportunities for professional growth.
About the Company:
Our client is at the forefront of healthcare automation, providing tools that simplify processes, improve efficiency, and elevate care standards. They are committed to empowering healthcare providers through technology, driving positive outcomes for clients and patients alike.
If you’re a customer-focused professional looking for an exciting role in the healthcare tech industry, we’d love to hear from you! Apply now to join a team that values innovation, collaboration, and excellence.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 21 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.