Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria -No Calls)
Sutherland Bulgaria
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Why this grade
This listing scored 31/100, which is an F. It lost the most ground on freshness.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-20 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Full-Time Senior Customer Success
Company Description
Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.
Job Description
It's a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. The platform is currently available in 180+ countries.
You support will be with E-mail support and through a messaging system (non-voice support) - nо calls!
Qualifications
Excellent Written skills in Italian (C1)
Good Verbal & Written skills in English (B2 or above)
Valid work-permit to work in the EU
Previous Experience in Customer Service is a plus;
Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
Positive attitude and great interpersonal skills, with a “can do” attitude;
Ability to present complex information in a simple and understandable way;
Your Tasks
Providing Email and chat support for our clients;
Answering to ,,How to” and ,,FAQ” questions;
Assisting with account and payment-based questions and problems;
Providing assistance with troubleshooting.
Additional information
Additional Information
You will Get
Long-term job security with permanent contract;
Additional health insurance and life insurance;
21 days of paid annual leave
1.5h paid breaks per day;
Food vouchers;
Clear career path within the company;
Ability to work from home
Competitive salary;
World-class on-the-job training;
MORE reasons to join our team
Fully digital employee services through eSignature;
Employee assistance program, including 24/7 access to psychological support;
Employee discounts portal, featuring over 20 exclusive discounts;
Employee referral program;
Rewards and recognition program;
Multisport card partially covered by the company;
In-house learning and development portals with training options for Certification;
Multiple events organized in the office for employee engagement as well as wellness initiatives;
Gift for birth or adoption;
Corporate social responsibility events and team buildings;
Exposure to global business knowhow.
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Where this listing came from
- 01 Jul 2026 Jobicy first sighting
Seen on 1 board over 0 days.