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Why this grade
This listing scored 39/100, which is an F. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Salary: R23 000 per month
Remote Recruitment is looking for a Customer Service Agent to join a UK-based business, working fully remotely from South Africa. Hours are 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday.
Role overview
You will be the first voice and first reply customers meet. Most of the work is handling questions about orders, accounts and services by phone, email and live chat, sorting out what you can on the spot and knowing when to escalate. The team is small enough that you will be trusted to use your judgement rather than read from a script.
Key responsibilities
- Answer inbound calls, emails and live chats from UK customers
- Resolve queries about orders, deliveries, billing and account changes
- Log every interaction accurately in the CRM so colleagues can pick up where you left off
- Escalate technical or complex complaints with clear notes attached
- Follow up on open tickets until the customer confirms they are sorted
- Flag recurring problems so the wider team can fix the root cause
What you will need
- One or more years in a customer service, call centre or retail support role
- A clear, neutral telephone manner and confident written English
- Experience with a CRM or helpdesk system such as Zendesk, Freshdesk or HubSpot
- Patience under pressure and a genuine willingness to help
- A quiet home workspace, reliable fibre or LTE, and backup power
- Comfortable working UK hours from home
What is on offer
- A steady monthly salary, paid reliably
- 100% remote — work from anywhere in South Africa
- Structured training and a supportive team lead
- Long-term placement with a UK employer, supported by Remote Recruitment throughout
If you enjoy solving problems for people and want dependable remote work, apply and we will be in touch.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 23 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.