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Why this grade
This listing scored 48/100, which is a D. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Freshness 8 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-5 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$75k – $121k
That is the middle half of what comparable roles paid on this board over the last 90 days — 64 listings that did publish a figure, median $103k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re certified as a Great Place to Work for the 2025–2026 period, proof that great work starts with great people.
About the Role
Are you passionate about building strong client relationships, solving problems, and turning customer success into sustainable business growth?
Valatam is looking for an Account Manager to build strong client relationships, ensuring customer satisfaction, and driving business growth by effectively managing client accounts, identifying upselling opportunities, and maintaining accurate records of team member placements.
Key Responsibilities
- Manage assigned client accounts to strengthen relationships, satisfaction, engagement, and long-term retention.
- Conduct consistent client follow-ups to assess productivity, identify risks, resolve concerns, and reinforce Valatam’s value.
- Identify and close upselling opportunities to expand existing accounts and achieve monthly placement targets.
- Coordinate new placements to ensure team-member interest, availability, suitability, and client readiness.
- Maintain accurate placement, account, pipeline, and client-interaction records across internal systems.
- Serve as the main point of contact for client complaints and coordinate timely solutions with internal teams.
- Collect testimonials, referrals, feedback, and success stories to strengthen client advocacy and business growth.
- Collaborate with Recruitment, HR, Trial, and management to share feedback, source candidates, and improve service delivery.
- Manage relevant inboxes, calendars, meetings, reports, and administrative processes to support efficient account operations.
- Support departmental training, documentation, and process adherence to promote consistent service standards.
- Perform other role-related duties and special projects as needed to support departmental and business objectives.
Requirements
- Fluent English (C1/C2).
- 1–3 years of experience in B2B account management, customer success, client services, or a similar client-facing role.
- Proven experience managing multiple client accounts, conducting structured follow-ups, and tracking account health and satisfaction.
- Proven ability to resolve client complaints, manage escalations, and coordinate solutions across internal teams.
- Proficiency with CRM platforms, Google Workspace, email and calendar management, databases, and reporting tools.
- Experience with staffing, recruitment, outsourcing, BPO, or remote-workforce services is strongly preferred.
- Strong communication, analytical, and problem-solving skills.
- Quiet home office, stable internet, and a backup connection.
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
- Hourly rate equivalent to approximately USD $1,044 per month + uncapped Upselling Commissions
- Paid time off and performance bonuses.
- Monthly medical insurance stipend after meeting eligibility criteria.
- Birthday and work-anniversary bonuses.
- Gym and wellness allowance.
- Unlimited online fitness classes.
- Company events and Christmas celebrations.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 23 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.