Description review
Customer Success Manager
OneOcean · Greece · back to the listing
HR standards
39/100
poor
Title ↔ description
92/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 28 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
🚢 Discover OneOcean:
OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.
Owned by Lloyd’s Register, an organisation with more than 2 60 years1 of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.
At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.
🎯 Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. 🔍 Why Join OneOcean Crew?
• Legacy & Innovation: We were created more than 2 60 years2 ago as the world’s first marine classification society to improve and set standards for the safety of ships.
• Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
• Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.
🧭 Navigating the position: Customer Success Manager
The Customer Success Manager is responsible for owning the post-sale customer lifecycle, ensuring customers achieve measurable value from onboarding through renewal and expansion. The role focuses on adoption, value realization, customer health, and retention readiness, working in close partnership with Account Management for commercial outcomes.
Key Responsibilities:
Onboarding & Activation
• Own customer onboarding from handover to go-live
• Define success criteria and customer objectives
• Ensure structured enablement and onboarding plans
• Validate early adoption and engagement
• Working with Professional Services in supporting and delivering the scope of the customer needs
Adoption & Value Realisation
• Develop customer success plans aligned to outcomes
• Drive product adoption through training and engagement
• Track usage and value delivery milestones
• Run regular business and operational reviews
Customer Health & Retention
• Monitor health scores and risk indicators
• Identify and mitigate churn risks proactively
• Ensure customers are renewal-ready through value demonstration
• Coordinate issue resolution and escalations
Relationship Management
• Act as primary post-sale contact
• Build multi-level stakeholder relationships
• Lead executive business reviews
• Advocate customer needs internally
Growth & Expansion Support
• Identify upsell and cross-sell opportunities
• Partner with Account Managers on expansion strategy
• Provide data and insights to support commercial discussions
Skills, Knowledge, and Experience Required:
• Experience in Customer Success or B2B SaaS
• Strong stakeholder and relationship management skills
• Experience driving product adoption and engagement
• Analytical mindset with ability to interpret usage data
• Experience with CRM and CS tools (Salesforce, Gainsight etc.)
Originally posted on Himalayas
OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.
Owned by Lloyd’s Register, an organisation with more than 2 60 years1 of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.
At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.
🎯 Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. 🔍 Why Join OneOcean Crew?
• Legacy & Innovation: We were created more than 2 60 years2 ago as the world’s first marine classification society to improve and set standards for the safety of ships.
• Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
• Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.
🧭 Navigating the position: Customer Success Manager
The Customer Success Manager is responsible for owning the post-sale customer lifecycle, ensuring customers achieve measurable value from onboarding through renewal and expansion. The role focuses on adoption, value realization, customer health, and retention readiness, working in close partnership with Account Management for commercial outcomes.
Key Responsibilities:
Onboarding & Activation
• Own customer onboarding from handover to go-live
• Define success criteria and customer objectives
• Ensure structured enablement and onboarding plans
• Validate early adoption and engagement
• Working with Professional Services in supporting and delivering the scope of the customer needs
Adoption & Value Realisation
• Develop customer success plans aligned to outcomes
• Drive product adoption through training and engagement
• Track usage and value delivery milestones
• Run regular business and operational reviews
Customer Health & Retention
• Monitor health scores and risk indicators
• Identify and mitigate churn risks proactively
• Ensure customers are renewal-ready through value demonstration
• Coordinate issue resolution and escalations
Relationship Management
• Act as primary post-sale contact
• Build multi-level stakeholder relationships
• Lead executive business reviews
• Advocate customer needs internally
Growth & Expansion Support
• Identify upsell and cross-sell opportunities
• Partner with Account Managers on expansion strategy
• Provide data and insights to support commercial discussions
Skills, Knowledge, and Experience Required:
• Experience in Customer Success or B2B SaaS
• Strong stakeholder and relationship management skills
• Experience driving product adoption and engagement
• Analytical mindset with ability to interpret usage data
• Experience with CRM and CS tools (Salesforce, Gainsight etc.)
Originally posted on Himalayas