IT Helpdesk Agent

Role overviewRemote Recruitment is hiring an IT Helpdesk Agent to support the staff of a UK-based employer as part of a fully remote team. You will be the first point of contact for technical issues, helping people get back to work quickly and calmly. This is a 100% remote role for South African talent, working UK business hours (09:00–17:00 UK time / 11:00–19:00 SAST).Key responsibilitiesRespond to first-line IT support requests by chat, email and phoneTroubleshoot common hardware, software and account issuesLog tickets and track them through to resolutionGuide users through fixes in clear, plain languageEscalate complex problems to senior engineersWhat you'll needExperience with IT support or helpdesk workFamiliarity with Windows, Microsoft 365 and ticketing toolsPatience and clear communication with non-technical usersGood written and spoken EnglishA quiet home workspace with reliable internetWhat's on offerA salary of R16,000–R20,000 per month, fully remote work, and a team that supports your development. Remote Recruitment helps skilled South Africans build long-term careers with UK employers from home.Originally posted on Himalayas