Description review
Customer Success Manager
DBeaver · United States · back to the listing
HR standards
61/100
needs work
Title ↔ description
93/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within.
Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Customer Success Manager to join our team. As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers’ success and driving long-term growth through renewals and expansions. This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach.
Location: This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).
What You’ll Do:
• Proactively engage customers to ensure timely renewals and identify opportunities for expansion.
• Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.
• Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.
• Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc.
• Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.
• Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.
What You Bring:
• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
• Strong background in building and nurturing customer relationships.
• Familiarity with sales processes, including negotiating, closing, and managing deals.
• A proactive approach to identifying customer needs and providing tailored solutions.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM systems
Bonus Skills:
• Experience working with database management systems (DBMS), database-related products, or developer-focused products
• Background in open-source technology sales or engagement.
• Experience with Hubspot is a plus
*Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.
About DBeaver:
DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.
We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.
Originally posted on Himalayas
Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Customer Success Manager to join our team. As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers’ success and driving long-term growth through renewals and expansions. This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach.
Location: This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).
What You’ll Do:
• Proactively engage customers to ensure timely renewals and identify opportunities for expansion.
• Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.
• Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.
• Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc.
• Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.
• Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.
What You Bring:
• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
• Strong background in building and nurturing customer relationships.
• Familiarity with sales processes, including negotiating, closing, and managing deals.
• A proactive approach to identifying customer needs and providing tailored solutions.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM systems
Bonus Skills:
• Experience working with database management systems (DBMS), database-related products, or developer-focused products
• Background in open-source technology sales or engagement.
• Experience with Hubspot is a plus
*Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.
About DBeaver:
DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.
We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.
Originally posted on Himalayas