Description review
Customer Success Manager
Careerswift · United States · back to the listing
HR standards
83/100
solid
Title ↔ description
95/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 25 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.
You will join the customer-facing team supporting the growth of our new analytics platform for mid-market businesses. You will work with customers throughout their journey with CerebriOS — from onboarding and adoption to ongoing relationship management — helping them get meaningful value from the platform and sharing customer insights with our product and engineering teams.
WHAT YOU WILL DO
• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Understand customer goals and help them identify ways to get greater value from the analytics platform
• Monitor customer engagement and proactively identify adoption risks or opportunities
• Conduct regular customer check-ins and business reviews to understand needs, progress, and priorities
• Partner with Sales, Product, and Support teams to resolve customer issues and improve the overall customer experience
• Collect and communicate customer feedback, feature requests, and recurring pain points to internal teams
• Help develop scalable onboarding, education, and customer success processes as the customer base grows
• Track customer health and success metrics and use them to prioritize your work
• Support renewals and identify opportunities for deeper product adoption and account growth
WHAT WE ARE LOOKING FOR
• 2+ years of experience in customer success, account management, client services, or a similar customer-facing role
• Experience working with B2B SaaS or other technology products
• Strong communication and relationship-building skills
• Ability to understand customer needs and translate them into practical next steps
• Comfortable working with product usage data and customer health metrics
• Strong organizational skills and ability to manage multiple customer relationships independently
• Proactive approach to identifying problems before they become escalations
• Comfortable working cross-functionally with Sales, Product, Engineering, and Support teams
• Customer-focused mindset combined with strong business judgment
NICE TO HAVE
• Experience supporting mid-market or enterprise customers
• Experience with analytics, reporting, business intelligence, or data products
• Familiarity with customer success platforms such as Gainsight, ChurnZero, or HubSpot
• Experience with SaaS onboarding and implementation
• Experience supporting renewals or expansion opportunities
• Strong analytical skills and comfort working with customer metrics
COMPENSATION AND BENEFITS
Compensation will be determined based on experience, customer success expertise, and overall fit for the role.
CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → interview with manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location: Remote
Salary Range: 75,000 - 105,000 USD (gross, annually)
Originally posted on Himalayas
You will join the customer-facing team supporting the growth of our new analytics platform for mid-market businesses. You will work with customers throughout their journey with CerebriOS — from onboarding and adoption to ongoing relationship management — helping them get meaningful value from the platform and sharing customer insights with our product and engineering teams.
WHAT YOU WILL DO
• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Understand customer goals and help them identify ways to get greater value from the analytics platform
• Monitor customer engagement and proactively identify adoption risks or opportunities
• Conduct regular customer check-ins and business reviews to understand needs, progress, and priorities
• Partner with Sales, Product, and Support teams to resolve customer issues and improve the overall customer experience
• Collect and communicate customer feedback, feature requests, and recurring pain points to internal teams
• Help develop scalable onboarding, education, and customer success processes as the customer base grows
• Track customer health and success metrics and use them to prioritize your work
• Support renewals and identify opportunities for deeper product adoption and account growth
WHAT WE ARE LOOKING FOR
• 2+ years of experience in customer success, account management, client services, or a similar customer-facing role
• Experience working with B2B SaaS or other technology products
• Strong communication and relationship-building skills
• Ability to understand customer needs and translate them into practical next steps
• Comfortable working with product usage data and customer health metrics
• Strong organizational skills and ability to manage multiple customer relationships independently
• Proactive approach to identifying problems before they become escalations
• Comfortable working cross-functionally with Sales, Product, Engineering, and Support teams
• Customer-focused mindset combined with strong business judgment
NICE TO HAVE
• Experience supporting mid-market or enterprise customers
• Experience with analytics, reporting, business intelligence, or data products
• Familiarity with customer success platforms such as Gainsight, ChurnZero, or HubSpot
• Experience with SaaS onboarding and implementation
• Experience supporting renewals or expansion opportunities
• Strong analytical skills and comfort working with customer metrics
COMPENSATION AND BENEFITS
Compensation will be determined based on experience, customer success expertise, and overall fit for the role.
CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → interview with manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location: Remote
Salary Range: 75,000 - 105,000 USD (gross, annually)
Originally posted on Himalayas