Description review
Support Operator South America (m/f/x)
GRID · Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela · back to the listing
HR standards
57/100
needs work
Title ↔ description
73/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 19 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
• Do you enjoy helping customers with complex issues?
• Are you a champion of customer-first processes?
• Do you have an interest in competitive video gaming?
If the answers to the above questions are yes, then this role could be ideal for you!
In this role you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe where a professional client-first mentality is crucial to delivering customer service excellence.
You will be involved in various activities before, during and after esport tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed and distributed in a timely manner.
You will play a key role in identifying, documenting, and reporting technical and data issues.
You will engage with customers through email, Slack, Discord, Telegram and Teams to ensure customers' questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.
Requirements
What you will do
• Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data
• Monitor live esports data feeds to ensure accuracy, integrity, and uninterrupted delivery to clients
• Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary
• Communicate directly with clients to resolve operational or data-related questions across multiple channels
• Help improve the GRID product suite based on customer feedback and defects you’ve identified.
• Log and track data quality and process issues
• Continuously develop your knowledge of esports titles and GRID products to enhance service quality and decision-making
• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners and customers
Your skills will include
• A strong customer-first mindset
• An interest in competitive video games (CS2, Valorant, Dota 2, PUBG with other games a plus)
• Understanding of esports tournament structures, formats and rules
• Previous experience in customer-facing Support roles
• Experience with collaborative tools such as Slack, GSuite, Discord, Teams
• Some level of computer science knowledge would be a plus
• Available to work shifts and weekends if required
• Excellent written and spoken English, with other languages a plus
Highlights
Join GRID as a Support Operator! Manage live esports data and resolve technical issues for global partners. Requires a customer-first mindset and passion for titles like CS2 and Dota 2. Apply now1 !
Originally posted on Himalayas
• Are you a champion of customer-first processes?
• Do you have an interest in competitive video gaming?
If the answers to the above questions are yes, then this role could be ideal for you!
In this role you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe where a professional client-first mentality is crucial to delivering customer service excellence.
You will be involved in various activities before, during and after esport tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed and distributed in a timely manner.
You will play a key role in identifying, documenting, and reporting technical and data issues.
You will engage with customers through email, Slack, Discord, Telegram and Teams to ensure customers' questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.
Requirements
What you will do
• Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data
• Monitor live esports data feeds to ensure accuracy, integrity, and uninterrupted delivery to clients
• Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary
• Communicate directly with clients to resolve operational or data-related questions across multiple channels
• Help improve the GRID product suite based on customer feedback and defects you’ve identified.
• Log and track data quality and process issues
• Continuously develop your knowledge of esports titles and GRID products to enhance service quality and decision-making
• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners and customers
Your skills will include
• A strong customer-first mindset
• An interest in competitive video games (CS2, Valorant, Dota 2, PUBG with other games a plus)
• Understanding of esports tournament structures, formats and rules
• Previous experience in customer-facing Support roles
• Experience with collaborative tools such as Slack, GSuite, Discord, Teams
• Some level of computer science knowledge would be a plus
• Available to work shifts and weekends if required
• Excellent written and spoken English, with other languages a plus
Highlights
Join GRID as a Support Operator! Manage live esports data and resolve technical issues for global partners. Requires a customer-first mindset and passion for titles like CS2 and Dota 2. Apply now1 !
Originally posted on Himalayas