Customer Support Specialist

Salary: R29 000 per month

Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.

Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

• Respond to customer queries over email, live chat and phone
• Investigate issues thoroughly rather than passing them along
• Keep the ticketing system tidy and up to date
• Write clear help articles and canned responses for common questions
• Spot patterns in complaints and feed them back to the product and operations teams
• Follow up with customers after resolution to confirm they are happy

What you will need

• Experience with customer support in a service, retail, SaaS or contact centre environment
• Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
• Excellent written English and a friendly, plain-speaking tone
• Good judgement about when to escalate and when to solve it yourself
• A quiet home workspace, reliable computer and stable fibre internet
• A backup power solution for load shedding

What is on offer

• A permanent, fully remote position with a UK employer
• UK business hours with a clear finish time
• Training on the product and the tools you will use
• A path into senior support, quality or team leadership

If you like solving problems properly the first time, apply through Remote Recruitment.

Originally posted on Himalayas