Description review
Workday Support Consultant (Pay Transparency Analyzer)
Kainos · United Kingdom · back to the listing
HR standards
58/100
needs work
Title ↔ description
74/100
solid
Reads as
Unclear
no confident match
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Main purpose of the role & responsibilities in the business:
As a Workday PTA Support Consultant, you’ll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customers realise continuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt, optimise, and maintain the system in line with their business needs.
You’ll take ownership of customer requests, manage updates in line with SLAs, and resolve issues while advising on best practices to drive adoption and solution optimisation.
This role blends customer-facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams.
In addition, you’ll contribute to internal knowledge sharing and support the continued enhancement of the PTA solution.
You will be part of a team rota providing customer support coverage across UK business hours (08:00–20:00). This involves working a combination of early (08:00 start) and later (12:30 start) shifts, typically including around 4 afternoon shifts per month.
Key Responsibilities
• Provide configuration, troubleshooting, and advisory support to customers for post-deployment.
• Deliver services within agreed SLAs, ensuring high customer satisfaction.
• Manage and prioritise incoming requests, identifying root causes, and resolving issues effectively.
• Support recurring releases and deployments, helping customers adopt new features and updates.
• Participate in customer workshops and calls, helping to gather and refine requirements.
• Work collaboratively across internal delivery teams and external stakeholders.
• Create documentation and knowledge articles to support internal learning and customer self-service.
• Support and mentor junior consultants, contributing to team development and knowledge sharing.
Required Skills and Experience
• Previous experience configuring or supporting HRIT systems.
• Strong customer focus and proven experience in a customer-facing or role with ability to present solutions, participate in workshops, and explain functionality clearly to a non-technical audience.
• Excellent knowledge of Excel (including lookups, pivots and data quality techniques). Knowledge and experience in data analysis, manipulation, reporting, and formatting. Experience in data transformation and data loading activities (e.g., mapping, cleansing, validation, and reconciliation).
• A proactive, solution-oriented mindset, with a desire to continuously learn and grow.
• Clear and empathetic communication skills in English both written and verbal.
• Familiarity with service management principles, including issue tracking and escalation practices.
Desirable Skills
• Workday certification in Prism, Reporting, HCM, Payroll, or Financials.
• Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Originally posted on Himalayas
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Main purpose of the role & responsibilities in the business:
As a Workday PTA Support Consultant, you’ll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customers realise continuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt, optimise, and maintain the system in line with their business needs.
You’ll take ownership of customer requests, manage updates in line with SLAs, and resolve issues while advising on best practices to drive adoption and solution optimisation.
This role blends customer-facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams.
In addition, you’ll contribute to internal knowledge sharing and support the continued enhancement of the PTA solution.
You will be part of a team rota providing customer support coverage across UK business hours (08:00–20:00). This involves working a combination of early (08:00 start) and later (12:30 start) shifts, typically including around 4 afternoon shifts per month.
Key Responsibilities
• Provide configuration, troubleshooting, and advisory support to customers for post-deployment.
• Deliver services within agreed SLAs, ensuring high customer satisfaction.
• Manage and prioritise incoming requests, identifying root causes, and resolving issues effectively.
• Support recurring releases and deployments, helping customers adopt new features and updates.
• Participate in customer workshops and calls, helping to gather and refine requirements.
• Work collaboratively across internal delivery teams and external stakeholders.
• Create documentation and knowledge articles to support internal learning and customer self-service.
• Support and mentor junior consultants, contributing to team development and knowledge sharing.
Required Skills and Experience
• Previous experience configuring or supporting HRIT systems.
• Strong customer focus and proven experience in a customer-facing or role with ability to present solutions, participate in workshops, and explain functionality clearly to a non-technical audience.
• Excellent knowledge of Excel (including lookups, pivots and data quality techniques). Knowledge and experience in data analysis, manipulation, reporting, and formatting. Experience in data transformation and data loading activities (e.g., mapping, cleansing, validation, and reconciliation).
• A proactive, solution-oriented mindset, with a desire to continuously learn and grow.
• Clear and empathetic communication skills in English both written and verbal.
• Familiarity with service management principles, including issue tracking and escalation practices.
Desirable Skills
• Workday certification in Prism, Reporting, HCM, Payroll, or Financials.
• Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Originally posted on Himalayas