Description review
Customer Service Representative - Korean and English Market
Transcom · South Korea · back to the listing
HR standards
59/100
needs work
Title ↔ description
93/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
General Information
Location
Work at Home
Job ID
12975
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Korean
Description & requirements
Description
At Transcom, people are the heart of everything we do. We’re now looking for a Korean and English-speaking Customer Service Representative who enjoys supporting customers and creating positive experiences. Join us and be a part of a team where you can grow and feel valued!
What’s in it for YOU!
• Competitive fixed salary composed of base salary, language bonus and project bonus;
• International and inclusive work environment that makes you feel supported from day one;
• Full and paid training to help you feel confident in your role;
• Flexible rotating schedules to support work-life balance;
• Continuous development through internal learning platforms;
• Career growth opportunities within a global organization;
• Collaborative and dynamic team culture.
Join Transcom as a Customer Service Representative!
Be on the front line of support for our customers and deliver an excellent experience every day. In this role, you will:
• Provide high quality customer support via multiple channels in Korean and English;
• Respond to customer queries in a timely, accurate and professional manner;
• Offer clear solution and guidance;
• Handle complaints with empathy and patience;
• Contribute to the project’s success by sharing knowledge and working closely with colleagues;
• Maintain accurate records of customer interactions and cases;
• Work on rotating shifts, 8 hours per day, Monday to Friday.
What are we looking for?
To be successful in this role, the following requirements are needed:
• C1 or native written and spoken proficiency in Korean;
• Good command of English (B2 or higher);
• Strong communication and interpersonal skills, with a customer-focused mindset;
• Ability to quickly learn, adapt and handle change in a fast-paced environment;
• Good computer skills and confidence using multiple systems;
• Strong time management skills and ability to handle multiple interactions;
• Positive attitude and willingness to deliver a brilliant customer experience.
What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.
You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
• < Back
Originally posted on Himalayas
Location
Work at Home
Job ID
12975
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Korean
Description & requirements
Description
At Transcom, people are the heart of everything we do. We’re now looking for a Korean and English-speaking Customer Service Representative who enjoys supporting customers and creating positive experiences. Join us and be a part of a team where you can grow and feel valued!
What’s in it for YOU!
• Competitive fixed salary composed of base salary, language bonus and project bonus;
• International and inclusive work environment that makes you feel supported from day one;
• Full and paid training to help you feel confident in your role;
• Flexible rotating schedules to support work-life balance;
• Continuous development through internal learning platforms;
• Career growth opportunities within a global organization;
• Collaborative and dynamic team culture.
Join Transcom as a Customer Service Representative!
Be on the front line of support for our customers and deliver an excellent experience every day. In this role, you will:
• Provide high quality customer support via multiple channels in Korean and English;
• Respond to customer queries in a timely, accurate and professional manner;
• Offer clear solution and guidance;
• Handle complaints with empathy and patience;
• Contribute to the project’s success by sharing knowledge and working closely with colleagues;
• Maintain accurate records of customer interactions and cases;
• Work on rotating shifts, 8 hours per day, Monday to Friday.
What are we looking for?
To be successful in this role, the following requirements are needed:
• C1 or native written and spoken proficiency in Korean;
• Good command of English (B2 or higher);
• Strong communication and interpersonal skills, with a customer-focused mindset;
• Ability to quickly learn, adapt and handle change in a fast-paced environment;
• Good computer skills and confidence using multiple systems;
• Strong time management skills and ability to handle multiple interactions;
• Positive attitude and willingness to deliver a brilliant customer experience.
What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.
You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
• < Back
Originally posted on Himalayas