Description review
Support Engineer (EMEA)
Supabase · EMEA · back to the listing
HR standards
54/100
needs work
Title ↔ description
85/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- 26 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
•
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
•
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
•
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
•
Identify where internal tooling might be developed or obtained to improve support efficiency.
•
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
•
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
•
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
•
Excellent communication skills and fluency in English.
•
Skilled in using Linux/Unix operating systems and the command line.
•
Experienced working with GitHub Issues and Discussions.
•
Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
•
Having a degree in Computer Science is a plus too.
Timezones & Logistics
•
It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).
•
This position covers Monday → Friday
What We Offer
•
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
•
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
•
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
•
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
•
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
•
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
•
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
•
~400 team members
•
60+ countries
•
20+ languages spoken
•
Over $1B raised (including our $500M Series F)
•
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
•
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
•
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
•
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
•
Identify where internal tooling might be developed or obtained to improve support efficiency.
•
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
•
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
•
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
•
Excellent communication skills and fluency in English.
•
Skilled in using Linux/Unix operating systems and the command line.
•
Experienced working with GitHub Issues and Discussions.
•
Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
•
Having a degree in Computer Science is a plus too.
Timezones & Logistics
•
It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).
•
This position covers Monday → Friday
What We Offer
•
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
•
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
•
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
•
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
•
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
•
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
•
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
•
~400 team members
•
60+ countries
•
20+ languages spoken
•
Over $1B raised (including our $500M Series F)
•
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.