Description review
Security Incident Responder II
Akamai Technologies · Japan · back to the listing
HR standards
57/100
needs work
Title ↔ description
55/100
needs work
Reads as
Unclear
no confident match
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Are you excited by the prospect of learning about the latest cyber attacks?
Would you enjoy protecting the world's leading brands in a fast-paced environment?
Join our best-in-class global technical support team
Akamai's industry-leading Security Operations Command Center (SOCC) protects various enterprises. We hand hold our security customers against real-time cyber-attacks and cyber-terrorism on daily basis. Partnering with other technical teams we detect and mitigate ongoing attacks, helping enterprises protect their online presence. We are the world leader in DDoS, web application and bot-based attack mitigation.
Respond to cyber attacks in real-time
As a Security Incident Responder, you'll engage in customer's network and Cyber Attack-related events. As frontline defense, you will own central alerting system, detecting and assessing the impact of attacks. The role will reside in an environment that is fast-paced with constant involvement in critical attack fighting
As a Security Incident Responder, you will be responsible for:
• Providing first line response to customer alerts and ensuring internal security teams are alerted
• Using the central alert and graphing systems to monitor internal infrastructure and customer events
• Responding to and routing of customer incident tickets to ensure assignment of tasks to internal teams
• Following workflow procedures of an operations center in a large global environment to ensure effective service delivery
• Mentoring and coaching the team to share skills and knowledge.
Do what you love
To be successful in this role you will:
• Have a significant experience in a Customer Support role or similar
• Have basic understanding of how the internet works
• Have basic understanding of protocols such as HTTP, TCP/IP and networking fundamentals
• Need to demonstrate an ability to analyze, prioritize and escalate customer incidents, engaging with appropriate stakeholders
• Have the ability to engage and communicate with appropriate stakeholders and customers
• Able to communicate verbal & written communication skills in Fluent Japanese and Intermediate English. Mandarin is a plus
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Originally posted on Himalayas
Would you enjoy protecting the world's leading brands in a fast-paced environment?
Join our best-in-class global technical support team
Akamai's industry-leading Security Operations Command Center (SOCC) protects various enterprises. We hand hold our security customers against real-time cyber-attacks and cyber-terrorism on daily basis. Partnering with other technical teams we detect and mitigate ongoing attacks, helping enterprises protect their online presence. We are the world leader in DDoS, web application and bot-based attack mitigation.
Respond to cyber attacks in real-time
As a Security Incident Responder, you'll engage in customer's network and Cyber Attack-related events. As frontline defense, you will own central alerting system, detecting and assessing the impact of attacks. The role will reside in an environment that is fast-paced with constant involvement in critical attack fighting
As a Security Incident Responder, you will be responsible for:
• Providing first line response to customer alerts and ensuring internal security teams are alerted
• Using the central alert and graphing systems to monitor internal infrastructure and customer events
• Responding to and routing of customer incident tickets to ensure assignment of tasks to internal teams
• Following workflow procedures of an operations center in a large global environment to ensure effective service delivery
• Mentoring and coaching the team to share skills and knowledge.
Do what you love
To be successful in this role you will:
• Have a significant experience in a Customer Support role or similar
• Have basic understanding of how the internet works
• Have basic understanding of protocols such as HTTP, TCP/IP and networking fundamentals
• Need to demonstrate an ability to analyze, prioritize and escalate customer incidents, engaging with appropriate stakeholders
• Have the ability to engage and communicate with appropriate stakeholders and customers
• Able to communicate verbal & written communication skills in Fluent Japanese and Intermediate English. Mandarin is a plus
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Originally posted on Himalayas