Description review
Customer Service Agent
Thrifty Car and Van Rental · Exeter, · back to the listing
HR standards
66/100
needs work
Title ↔ description
92/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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Startups
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What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Job Title:Customer Service Agent
Location: Exeter Head Office - Full Time
Hours: 40 hours Monday-Friday + Saturday shift rota
Benefits:
• 22 days holiday, increasing to 27 plus bank holidays
• Free onsite parking
• Free onsite gym
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary, full training will be given.
This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
• To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
• Regularly monitor personal and team inboxes and respond to emails
• Ensure all customer complaints are resolved to the customers satisfaction
• To process data accurately using a variety of inhouse systems
• Answer calls and promptly resolve any requests or queries
The Candidate:
• Happy to work independently, as well as in a part of the team
• Excellent communication skills
• Strong organisational skills and attention to detail
• Ability to multitask
• IT literate
• About Us:Thrifty is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.
• As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.
• Shape the future with usAPPLY NOWand join our team!
LNKD1_UKTJ
Please mention the word **BOLSTER** and tag RMmEwMjo0NzgwOjI4OmJhMTQ6OjE= when applying to show you read the job post completely (#RMmEwMjo0NzgwOjI4OmJhMTQ6OjE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Location: Exeter Head Office - Full Time
Hours: 40 hours Monday-Friday + Saturday shift rota
Benefits:
• 22 days holiday, increasing to 27 plus bank holidays
• Free onsite parking
• Free onsite gym
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary, full training will be given.
This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
• To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
• Regularly monitor personal and team inboxes and respond to emails
• Ensure all customer complaints are resolved to the customers satisfaction
• To process data accurately using a variety of inhouse systems
• Answer calls and promptly resolve any requests or queries
The Candidate:
• Happy to work independently, as well as in a part of the team
• Excellent communication skills
• Strong organisational skills and attention to detail
• Ability to multitask
• IT literate
• About Us:Thrifty is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.
• As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.
• Shape the future with usAPPLY NOWand join our team!
LNKD1_UKTJ
Please mention the word **BOLSTER** and tag RMmEwMjo0NzgwOjI4OmJhMTQ6OjE= when applying to show you read the job post completely (#RMmEwMjo0NzgwOjI4OmJhMTQ6OjE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.