Description review
Customer Service Consultant (German C1)
Red Ember Recruitment (PTY) Ltd · United States · back to the listing
HR standards
56/100
needs work
Title ↔ description
85/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
This is a remote position.
Red Ember Recruitment is currently recruiting for a Customer Service Consultant (German C1) for their client. We are looking for self-motivated, disciplined, and solution-oriented individuals who thrive in a dynamic, fast-paced environment. In this role, you will assist airline passengers worldwide with flight-related queries. The role requires strong communication skills, the ability to research and navigate airline policies, and excellent computer proficiency.
Requirements
Advanced German proficiency at C1 level (Required) Excellent verbal and written communication skills in German and EnglishValid Namibian citizenship, permanent residence, or domicile statusStrong computer literacy and typing skillsCustomer-focused approach with the ability to deliver exceptional serviceAbility to work in a fast-paced, technology-driven environmentAbility to work independently and manage customer interactions professionally
Candidates must meet one of the following requirements:
Option 1: Grade 12 qualification with 6–12 months of relevant experienceCompleted NQF Level 4 / Grade 126–12 months of customer service and/or call centre experience
Option 2: NQF Level 3 qualification with 2–3 years of relevant experienceCompleted NQF Level 32–3 years of customer service and/or call centre experience
ADVANTAGEOUS QUALIFICATIONSA diploma or degree in Business Administration, Computer Science, Mathematics, Education, or a related field is advantageous
Benefits
Gross monthly salary Shift allowance eligible hours worked between 20:00 and 06:00Medical aid membership is a condition of employment and forms part of the employee’s total cost to company (CTC). The employee is responsible for 100% of the contribution. Employees may apply for NHP medical aid at favourable group ratesPermanent employment contractFlight benefits may be available after successful completion of the six-month probation period, subject to the applicable benefit terms and conditionsRotational shifts apply in a 24/7 operating environment
Originally posted on Himalayas
Red Ember Recruitment is currently recruiting for a Customer Service Consultant (German C1) for their client. We are looking for self-motivated, disciplined, and solution-oriented individuals who thrive in a dynamic, fast-paced environment. In this role, you will assist airline passengers worldwide with flight-related queries. The role requires strong communication skills, the ability to research and navigate airline policies, and excellent computer proficiency.
Requirements
Advanced German proficiency at C1 level (Required) Excellent verbal and written communication skills in German and EnglishValid Namibian citizenship, permanent residence, or domicile statusStrong computer literacy and typing skillsCustomer-focused approach with the ability to deliver exceptional serviceAbility to work in a fast-paced, technology-driven environmentAbility to work independently and manage customer interactions professionally
Candidates must meet one of the following requirements:
Option 1: Grade 12 qualification with 6–12 months of relevant experienceCompleted NQF Level 4 / Grade 126–12 months of customer service and/or call centre experience
Option 2: NQF Level 3 qualification with 2–3 years of relevant experienceCompleted NQF Level 32–3 years of customer service and/or call centre experience
ADVANTAGEOUS QUALIFICATIONSA diploma or degree in Business Administration, Computer Science, Mathematics, Education, or a related field is advantageous
Benefits
Gross monthly salary Shift allowance eligible hours worked between 20:00 and 06:00Medical aid membership is a condition of employment and forms part of the employee’s total cost to company (CTC). The employee is responsible for 100% of the contribution. Employees may apply for NHP medical aid at favourable group ratesPermanent employment contractFlight benefits may be available after successful completion of the six-month probation period, subject to the applicable benefit terms and conditionsRotational shifts apply in a 24/7 operating environment
Originally posted on Himalayas