Description review
Sr. Engagement Manager, Forward Deployed Engineering - LATAM
Databricks · Mexico · back to the listing
HR standards
31/100
poor
Title ↔ description
71/100
solid
Reads as
Customer Success Manager
93% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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What the listing never says
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
CSQ327R29
The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.
The impact you will have:
• Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
• Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
• Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
What we look for:
• 7-10 years running a Professional Services line of business.
• 10+ years1 in senior customer-facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record of managing large-scale program plans and service delivery.
• Ability to travel up to 25-50% as required.
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.
The impact you will have:
• Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
• Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
• Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
What we look for:
• 7-10 years running a Professional Services line of business.
• 10+ years1 in senior customer-facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record of managing large-scale program plans and service delivery.
• Ability to travel up to 25-50% as required.
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.