Description review
Customer Success Associate
CrewBloom · Philippines · back to the listing
HR standards
51/100
needs work
Title ↔ description
81/100
solid
Reads as
Customer Success Manager
94% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 35 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are looking for a proactive and highly skilled Customer Success Associate (CSA) to join our remote team. This role requires strong verbal and written communication skills and plays a key role in ensuring customer satisfaction, onboarding new clients, and managing ongoing customer relationships to support retention and success.
Key Responsibilities
Onboarding & Relationship Management
• Guide clients through the onboarding process and ensure a smooth transition.
• Provide clear explanations of services and processes.
• Build and maintain positive ongoing relationships with clients.
Customer Engagement
• Maintain proactive and consistent communication with clients, primarily through email.
• Support ongoing customer engagement and satisfaction.
Issue Resolution & Support
• Address customer questions and inquiries in a timely and professional manner.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
Retention & Growth
• Identify opportunities to improve customer engagement.
• Support initiatives that contribute to customer retention and long-term success.
Requirements
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to work independently.
• Ability to communicate clearly and effectively with both customers and internal team members.
• Bachelor’s degree in any field.
• Open to 2024–2025 graduates only.
• Comfortable working in a remote environment.
Minimum Technical and Work Environment Requirements:
Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
•
Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
•
Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
•
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
•
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
•
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
•
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
•
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
•
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
Originally posted on Himalayas
Key Responsibilities
Onboarding & Relationship Management
• Guide clients through the onboarding process and ensure a smooth transition.
• Provide clear explanations of services and processes.
• Build and maintain positive ongoing relationships with clients.
Customer Engagement
• Maintain proactive and consistent communication with clients, primarily through email.
• Support ongoing customer engagement and satisfaction.
Issue Resolution & Support
• Address customer questions and inquiries in a timely and professional manner.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
Retention & Growth
• Identify opportunities to improve customer engagement.
• Support initiatives that contribute to customer retention and long-term success.
Requirements
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to work independently.
• Ability to communicate clearly and effectively with both customers and internal team members.
• Bachelor’s degree in any field.
• Open to 2024–2025 graduates only.
• Comfortable working in a remote environment.
Minimum Technical and Work Environment Requirements:
Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
•
Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
•
Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
•
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
•
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
•
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
•
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
•
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
•
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
Originally posted on Himalayas