Description review
Afterhours Driver Support Specialist
Spotter Labs · Remote · back to the listing
HR standards
64/100
needs work
Title ↔ description
69/100
needs work
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are currently seeking a dedicated Afterhours Driver Support Specialist to join our team, with weekend shifts required. The primary role of this position is to ensure that our drivers experience a smooth journey, particularly during late hours when support is crucial.
The key responsibilities include being the initial point of contact for drivers facing issues during the night shift, listening to their concerns, empathizing, and resolving them efficiently. The specialist will also collaborate within the company's communication channels (Slack) to tag the appropriate dispatchers and drivers for prompt assistance. Additionally, this role involves guiding drivers through any load, receiver, or shipper issues they encounter after hours, ensuring their operations remain on track. The specialist will use our system, TMS, to identify load numbers, then contact brokers to get necessary directions, helping drivers reach their destinations smoothly.
You will be working 8-hour shifts with at least one more team member assigned to each shift. Although two rest days are offered every week, they might not necessarily be on Saturday and Sunday.
Key Responsibilities:
• Handle After Hours Hours Driver Problems: Act as the primary contact for drivers with issues during night shifts, providing empathetic and efficient solutions.
• Tag Dispatchers and Drivers: Work within the company communication channels to ensure timely and accurate information flow between dispatchers and drivers.
• Assist with Load, Receiver, and Shipper Issues: Guide drivers through problems related to loads, receivers, or shippers, maintaining schedule adherence.
• Navigate TMS: Use the company’s system to find load numbers, contact brokers for directions, and assist drivers in reaching their destinations efficiently.
Qualifications:
• Experience: Proven sales experience, preferably in logistics, transportation, or a related field.
• Communication Skills: Strong verbal and written communication skills with the ability to present complex information clearly.
• Self-Starter: Ability to work independently and take initiative to achieve goals.
• Tech-Savvy: Comfortable using computer software tools and understanding basic logistics software solutions.
• Problem-Solving: Ability to think on your feet and address potential partner concerns effectively.
Why Join Spotter?
• Comprehensive Training: You will go through a two week comprehensive training course that pays $150 per week stipend to start.
• Competitive Salary: Attractive commission structure.
• Paid PTO: Up to 10 days per year of paid time off.
• Growth Opportunities: Be part of a rapidly growing company with room for career advancement.
• Innovative Culture: Work with a team that values creativity, collaboration, and continuous improvement.
Originally posted on Himalayas
The key responsibilities include being the initial point of contact for drivers facing issues during the night shift, listening to their concerns, empathizing, and resolving them efficiently. The specialist will also collaborate within the company's communication channels (Slack) to tag the appropriate dispatchers and drivers for prompt assistance. Additionally, this role involves guiding drivers through any load, receiver, or shipper issues they encounter after hours, ensuring their operations remain on track. The specialist will use our system, TMS, to identify load numbers, then contact brokers to get necessary directions, helping drivers reach their destinations smoothly.
You will be working 8-hour shifts with at least one more team member assigned to each shift. Although two rest days are offered every week, they might not necessarily be on Saturday and Sunday.
Key Responsibilities:
• Handle After Hours Hours Driver Problems: Act as the primary contact for drivers with issues during night shifts, providing empathetic and efficient solutions.
• Tag Dispatchers and Drivers: Work within the company communication channels to ensure timely and accurate information flow between dispatchers and drivers.
• Assist with Load, Receiver, and Shipper Issues: Guide drivers through problems related to loads, receivers, or shippers, maintaining schedule adherence.
• Navigate TMS: Use the company’s system to find load numbers, contact brokers for directions, and assist drivers in reaching their destinations efficiently.
Qualifications:
• Experience: Proven sales experience, preferably in logistics, transportation, or a related field.
• Communication Skills: Strong verbal and written communication skills with the ability to present complex information clearly.
• Self-Starter: Ability to work independently and take initiative to achieve goals.
• Tech-Savvy: Comfortable using computer software tools and understanding basic logistics software solutions.
• Problem-Solving: Ability to think on your feet and address potential partner concerns effectively.
Why Join Spotter?
• Comprehensive Training: You will go through a two week comprehensive training course that pays $150 per week stipend to start.
• Competitive Salary: Attractive commission structure.
• Paid PTO: Up to 10 days per year of paid time off.
• Growth Opportunities: Be part of a rapidly growing company with room for career advancement.
• Innovative Culture: Work with a team that values creativity, collaboration, and continuous improvement.
Originally posted on Himalayas