Description review
Senior Account Director Digital Solutions / Client Partner (m/f/x)
Virtual Identity · Remote job · back to the listing
HR standards
54/100
needs work
Title ↔ description
74/100
solid
Reads as
Unclear
no confident match
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Read this first: What this role is about
This is a client-lead role. You own client relationships and the commercial growth that comes with them. No disciplinary responsibility. At VI leading isn’t about hierarchy or reporting lines. You set direction and get people pulling towards it, but you don’t manage them on paper. Not an operational project role. You do not manage or run projects or manage delivery day-to-day. If what energizes you is owning the client and growing the business - rather than carrying disciplinary responsibility or running project operations - you are in the right place!
What you will do:
• The Client Relationship. You build close, trusting partnerships with a portfolio of clients and are their primary point of contact.
• The Business Value. You do not just process briefings. You actively help client to uncover and solve their real business challenges.
• The Order Volume. You turn business challenges of your clients into signed offers. Together with the Client Partner team you are accountable for the agency’s annual order volume.
• The Account Rituals. You shape the account team rituals to create the right atmosphere, ambition and dedication to deliver outstanding results that win the clients’ hearts and minds.
What we expect:
• A genuine pull towards owning client relationships, commercial growth and energizing the team around the client.
• At least 6 years in client service, account management or consulting (agency side or in-house).
• A completed university degree (engineering, economics or similar) or a comparable qualification.
• A strategic mindset and real enthusiasm for digital topics.
• Curiosity about people: You connect easily, listen closely and quickly see what matters.
• Proficient English and very good written and spoken German is Mandatory.
Contact
Marion Huwatscheck
Find Jobs in Germany on Arbeitnow
This is a client-lead role. You own client relationships and the commercial growth that comes with them. No disciplinary responsibility. At VI leading isn’t about hierarchy or reporting lines. You set direction and get people pulling towards it, but you don’t manage them on paper. Not an operational project role. You do not manage or run projects or manage delivery day-to-day. If what energizes you is owning the client and growing the business - rather than carrying disciplinary responsibility or running project operations - you are in the right place!
What you will do:
• The Client Relationship. You build close, trusting partnerships with a portfolio of clients and are their primary point of contact.
• The Business Value. You do not just process briefings. You actively help client to uncover and solve their real business challenges.
• The Order Volume. You turn business challenges of your clients into signed offers. Together with the Client Partner team you are accountable for the agency’s annual order volume.
• The Account Rituals. You shape the account team rituals to create the right atmosphere, ambition and dedication to deliver outstanding results that win the clients’ hearts and minds.
What we expect:
• A genuine pull towards owning client relationships, commercial growth and energizing the team around the client.
• At least 6 years in client service, account management or consulting (agency side or in-house).
• A completed university degree (engineering, economics or similar) or a comparable qualification.
• A strategic mindset and real enthusiasm for digital topics.
• Curiosity about people: You connect easily, listen closely and quickly see what matters.
• Proficient English and very good written and spoken German is Mandatory.
Contact
Marion Huwatscheck
Find Jobs in Germany on Arbeitnow