Description review
Marketing Operator & Program Coordinator
NightOwl Consulting · United States · back to the listing
HR standards
54/100
needs work
Title ↔ description
64/100
needs work
Reads as
Project Manager
99% confident
What this role officially is
project manager — ESCO, the EU occupation classification
Project managers ensure that a project is completed on time, within budget, and that its objectives are met. They oversee the project, manage the team, ensure the most efficient resources are used and ensure that all parties involved are satisfied.
Also known as: project coordinator, project leader, special project manager, project expediter, senior project manager, project director
How others title the same work
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What the listing never says
- 32 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
The Marketing Operator & Program Coordinator is responsible for translating the VP of Marketing’s strategic direction into structured, executable programs across all marketing pillars. This role builds and maintains the operational systems, cadence, and governance required to ensure cross-functional marketing initiatives are delivered on time, within scope, and with clearly defined ownership and acceptance criteria.
This position serves as the operational driver for major marketing initiatives including CRM rollout, website rebuild, marketing automation, corporate communications, and events. The role proactively identifies risks, enforces execution standards, manages intake and prioritization, and ensures documentation and visibility across active programs.
Success in this role is measured by reduced executive involvement in day-to-day operational follow-up, proactive risk identification, consistent on-time delivery, and high documentation coverage across marketing programs.
Key Responsibilities
• Translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria.
• Architect, administer, and maintain ClickUp as the operating system for the Marketing organization, including dashboards, automations, templates, and governance standards.
• Run the marketing operating cadence, including planning sessions, stand-ups, risk reviews, dependency reviews, and retrospectives.
• Enforce intake processes and scope discipline; escalate bypasses or unsanctioned work within established timelines.
• Proactively identify risks, blockers, and dependencies; document context and provide recommended next steps during escalations.
• Hold cross-functional owners accountable to documented commitments with professionalism and consistency.
• Drive cross-team delivery for CRM rollout, website rebuild, marketing automation, corporate communications, and major events.
• Maintain decision logs, risk logs, documentation standards, briefs, and program runbooks.
• Develop and maintain resource and capacity planning views, including RACI documentation and workload rebalancing recommendations.
• Coordinate with external vendors regarding deliverables, timelines, acceptance criteria, and performance tracking.
• Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners.
• Work in a proactive manner and adapt to changing priorities; independently recognize and escalate issues to prevent delays.
• Consistently perform all duties in a high-volume, deadline-driven environment while working both independently and collaborating effectively with team members.
Skills, Knowledge and Expertise
• Required education: Bachelor’s degree in Business, Marketing, Communications, or related field; or equivalent experience.
• Required/Preferred license or certifications: ClickUp Certification (required within 60 days if not already certified).
• Five to eight+ years’ program or project management experience in a marketing or marketing-adjacent environment.
• Proven experience building and operating execution systems, not solely coordinating task completion.
• Demonstrated experience delivering complex initiatives such as CRM rollouts, website rebuilds, marketing automation programs, corporate communications, or major events.
• Proficiency in Microsoft Office: Word, Excel, Outlook, Collaborative Messaging (Teams).
• Other software platform experience: ClickUp (advanced administration), CRM platforms (e.g., Salesforce/Jungo, Total Expert), marketing automation platforms (e.g., Act-On), and related MarTech tools preferred.
• Proven experience in complex problem-solving and analytical skills, including tracking cycle time, throughput, and performance metrics.
• Proven ability to work independently and in cross-functional team settings.
• Proven experience with detail-oriented, organized work and the ability to prioritize effectively in deadline-driven environments.
• Demonstrated ability to communicate clearly and professionally in written and verbal formats, including executive-level status reporting and escalation.
• Proven dependability, self-motivation, accountability mindset, and adaptability in evolving operational environments.
Benefits
• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided
Originally posted on Himalayas
This position serves as the operational driver for major marketing initiatives including CRM rollout, website rebuild, marketing automation, corporate communications, and events. The role proactively identifies risks, enforces execution standards, manages intake and prioritization, and ensures documentation and visibility across active programs.
Success in this role is measured by reduced executive involvement in day-to-day operational follow-up, proactive risk identification, consistent on-time delivery, and high documentation coverage across marketing programs.
Key Responsibilities
• Translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria.
• Architect, administer, and maintain ClickUp as the operating system for the Marketing organization, including dashboards, automations, templates, and governance standards.
• Run the marketing operating cadence, including planning sessions, stand-ups, risk reviews, dependency reviews, and retrospectives.
• Enforce intake processes and scope discipline; escalate bypasses or unsanctioned work within established timelines.
• Proactively identify risks, blockers, and dependencies; document context and provide recommended next steps during escalations.
• Hold cross-functional owners accountable to documented commitments with professionalism and consistency.
• Drive cross-team delivery for CRM rollout, website rebuild, marketing automation, corporate communications, and major events.
• Maintain decision logs, risk logs, documentation standards, briefs, and program runbooks.
• Develop and maintain resource and capacity planning views, including RACI documentation and workload rebalancing recommendations.
• Coordinate with external vendors regarding deliverables, timelines, acceptance criteria, and performance tracking.
• Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners.
• Work in a proactive manner and adapt to changing priorities; independently recognize and escalate issues to prevent delays.
• Consistently perform all duties in a high-volume, deadline-driven environment while working both independently and collaborating effectively with team members.
Skills, Knowledge and Expertise
• Required education: Bachelor’s degree in Business, Marketing, Communications, or related field; or equivalent experience.
• Required/Preferred license or certifications: ClickUp Certification (required within 60 days if not already certified).
• Five to eight+ years’ program or project management experience in a marketing or marketing-adjacent environment.
• Proven experience building and operating execution systems, not solely coordinating task completion.
• Demonstrated experience delivering complex initiatives such as CRM rollouts, website rebuilds, marketing automation programs, corporate communications, or major events.
• Proficiency in Microsoft Office: Word, Excel, Outlook, Collaborative Messaging (Teams).
• Other software platform experience: ClickUp (advanced administration), CRM platforms (e.g., Salesforce/Jungo, Total Expert), marketing automation platforms (e.g., Act-On), and related MarTech tools preferred.
• Proven experience in complex problem-solving and analytical skills, including tracking cycle time, throughput, and performance metrics.
• Proven ability to work independently and in cross-functional team settings.
• Proven experience with detail-oriented, organized work and the ability to prioritize effectively in deadline-driven environments.
• Demonstrated ability to communicate clearly and professionally in written and verbal formats, including executive-level status reporting and escalation.
• Proven dependability, self-motivation, accountability mindset, and adaptability in evolving operational environments.
Benefits
• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided
Originally posted on Himalayas