Description review
Product Manager
SupportNinja · Philippines · back to the listing
HR standards
65/100
needs work
Title ↔ description
92/100
strong
Reads as
Product Manager
100% confident
What this role officially is
ICT product manager — ESCO, the EU occupation classification
ICT product managers analyse and define current and target status for ICT products, services or solutions. They estimate the cost effectiveness, points of risk, opportunities, strengths and weaknesses of products or services provided. ICT product managers create structured plans and establish time scales and milestones, ensuring optimisation of activities and resources.
Also known as: IT product manager, IT products manager, ICT product managers, ICT products manager, ICT products managers
How others title the same work
Large employers
- Staff Product Manager, Search Experiences Mozilla
- Missionforce - Senior Product Manager, Agentforce Public Sector Salesforce
- Product Lead, Connect Stripe
- Product Manager - Compliance, Bridge Stripe
- Product Manager, Ecosystem Risk Stripe
Startups
- Technical Product Manager Careforce
- Product Manager Agave
- Product Manager AlgoTest
- Product Manager Aqua
- Product Manager Artisan
What the listing never says
- 29 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Work Setup:Remote - Philippines
Schedule:7pm- 4am MNL, M-F
Equipment:Company Provided
Type of Contract:Full-Time
Job Summary:TheProduct Managerowns the end-to-end lifecycle of new and existingdigital applications, ensuring they solve real user problems and support business growth. This role combines product management with customer experience research, conductingmarket and usability research and developing adoption strategies to support successfulproduct launches and long term user retention.
What does a day in the life of a Product Manager look like?
• Own and define product features and roadmap, ensuring alignment with business goals and the customer journey.
• Design and execute market research and competitive analysis to identify market gaps, user personas, and emerging customer needs.
• Conduct customer discovery, user interviews, and usability testing to identify friction
points and validate prototypes before development.
• Develop onboarding flows and adoption strategies to support user acquisition and product adoption.
• Partner with Engineering, UX/UI Designers, Customer Success, and Marketing to translate customer insights into feature specifications (PRDs) and user stories.
• Lead the creation and maintenance of product documentation, including feature specifications, release notes, and SOPs for internal teams.
• Define, track, and analyze key product metrics (e.g., CAC, LTV, churn, DAU/MAU, NPS) to inform feature iteration.
• Partner with customer-facing teams to deliver product enablement training, ensuring support staff are aligned with the customer journey.
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of product management methodologies, customer experience research, and industry best practices through training and learning initiatives
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned1
What are the required qualifications of a Product Manager?
• Minimum of three (3) years of experience in product management, preferably owning digital products, mobile/web applications, or SaaS solutions.
• Hands-on experience conducting qualitative user research (e.g., usability testing, customer interviews) and quantitative analysis.
• Experience applying testing and optimization frameworks (e.g., A/B testing, funnel analysis, onboarding flow design) to improve product adoption.
• Experience with product analytics platforms (e.g., Firebase, Amplitude, Hotjar, GA4) and agile project management tools (e.g., Jira, ClickUp).
• Outstanding communication skills, with the ability to translate user feedback into clear technical requirements.
Ninja2 Perks and Benefits
*Full time employees
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO coverage starting on Day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space with a free lunch provided daily for onsite employees
• Employee Referral Program
Experienceinfinite funso you can haveinfinite growth. Discover aBetter Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
#supportninjajobs
Originally posted on Himalayas
Schedule:7pm- 4am MNL, M-F
Equipment:Company Provided
Type of Contract:Full-Time
Job Summary:TheProduct Managerowns the end-to-end lifecycle of new and existingdigital applications, ensuring they solve real user problems and support business growth. This role combines product management with customer experience research, conductingmarket and usability research and developing adoption strategies to support successfulproduct launches and long term user retention.
What does a day in the life of a Product Manager look like?
• Own and define product features and roadmap, ensuring alignment with business goals and the customer journey.
• Design and execute market research and competitive analysis to identify market gaps, user personas, and emerging customer needs.
• Conduct customer discovery, user interviews, and usability testing to identify friction
points and validate prototypes before development.
• Develop onboarding flows and adoption strategies to support user acquisition and product adoption.
• Partner with Engineering, UX/UI Designers, Customer Success, and Marketing to translate customer insights into feature specifications (PRDs) and user stories.
• Lead the creation and maintenance of product documentation, including feature specifications, release notes, and SOPs for internal teams.
• Define, track, and analyze key product metrics (e.g., CAC, LTV, churn, DAU/MAU, NPS) to inform feature iteration.
• Partner with customer-facing teams to deliver product enablement training, ensuring support staff are aligned with the customer journey.
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of product management methodologies, customer experience research, and industry best practices through training and learning initiatives
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned1
What are the required qualifications of a Product Manager?
• Minimum of three (3) years of experience in product management, preferably owning digital products, mobile/web applications, or SaaS solutions.
• Hands-on experience conducting qualitative user research (e.g., usability testing, customer interviews) and quantitative analysis.
• Experience applying testing and optimization frameworks (e.g., A/B testing, funnel analysis, onboarding flow design) to improve product adoption.
• Experience with product analytics platforms (e.g., Firebase, Amplitude, Hotjar, GA4) and agile project management tools (e.g., Jira, ClickUp).
• Outstanding communication skills, with the ability to translate user feedback into clear technical requirements.
Ninja2 Perks and Benefits
*Full time employees
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO coverage starting on Day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space with a free lunch provided daily for onsite employees
• Employee Referral Program
Experienceinfinite funso you can haveinfinite growth. Discover aBetter Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
#supportninjajobs
Originally posted on Himalayas