Description review
Harmonic | Technical Trainer | REMOTE (USA, East Coast based) | Full-time | 85k-105k USD
Harmonic · REMOTE (USA, East Coast based) · back to the listing
HR standards
76/100
solid
Title ↔ description
59/100
needs work
Reads as
Unclear
no confident match
What this role officially is
technical communicator — ESCO, the EU occupation classification
Technical communicators prepare clear, concise and professional communication from product developers to users of the products such as online help, user manuals, white papers, specifications and industrial videos. For this, they analyse products, legal requirements, markets, customers and users. They develop information and media concepts, standards, structures and software tool support. They plan the content creation and media production processes, develop written, graphical, video or other contents, generate media output, release their information products and receive feedback from the users.
Also known as: technical editor, technical documentation author, senior technical communicator, technical communicators, technical content developer, user experience designer
How others title the same work
Large employers
- Technical Author (multiple roles and seniority levels) Canonical Ltd.
- Manager I, Documentation Datadog
What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Key requirements: Up to 50% time can be mandatory travel for on-site in-person training sessions, very variable across the year. But no requirement to work in the office. Corollary to that - fluent or very good spoken English level is required. (PS: in actual practice it's about 1-2 work weeks every 2 months or so, irregularly)
Harmonic is a telecom hardware vendor. We are making hardware for the DOCSIS cable, PON fiber and mixed deployments.
Technical Trainer specialist is responsible for the presenting to the customer (MSOs) technical specialists, field technicians etc. the full overview of all possible product offerings by Harmonic, the full technical overview of every possible deployment (depending on the client's requirements) and full configuration for all hardware involved, including 3rd-party hardware. So no debugging and accessing code is needed, but if anything is customer facing, it must be explained.
As a brief example:
- Configuration for the DOCSIS core;
- Configuration for the PON core;
- Video streaming config;
- Network L2/L3 switching configuration for multiple vendors;
The other half of the responsibilities is creating training materials, both text and graphics (designer is assisting our team too). Recording live narrated sessions too.
A familiarity with networking and/or DOCSIS is required. Both would be great.
Formal job listing:
https://egmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/260137
Just apply at the link above, it's not a dead listing, we are actively looking for people now. Valid until I will comment otherwise. Reply under this comment for any clarifications.
Harmonic is a telecom hardware vendor. We are making hardware for the DOCSIS cable, PON fiber and mixed deployments.
Technical Trainer specialist is responsible for the presenting to the customer (MSOs) technical specialists, field technicians etc. the full overview of all possible product offerings by Harmonic, the full technical overview of every possible deployment (depending on the client's requirements) and full configuration for all hardware involved, including 3rd-party hardware. So no debugging and accessing code is needed, but if anything is customer facing, it must be explained.
As a brief example:
- Configuration for the DOCSIS core;
- Configuration for the PON core;
- Video streaming config;
- Network L2/L3 switching configuration for multiple vendors;
The other half of the responsibilities is creating training materials, both text and graphics (designer is assisting our team too). Recording live narrated sessions too.
A familiarity with networking and/or DOCSIS is required. Both would be great.
Formal job listing:
https://egmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/260137
Just apply at the link above, it's not a dead listing, we are actively looking for people now. Valid until I will comment otherwise. Reply under this comment for any clarifications.