Description review
BInance Accelerator Program - Key Account Operations
Binance · APAC · back to the listing
HR standards
55/100
needs work
Title ↔ description
47/100
poor
Reads as
Customer Success Manager
97% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
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- Technical Account Manager, Newspack Automattic
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance is trusted by more than 320 million people in 100+ countries for its industry-leading security, transparency, trading engine speed, protections for investors, and unmatched portfolio of digital asset products and offerings from trading and finance to education, research, social good, payments, institutional services, and Web3 features. Binance is devoted to building an inclusive crypto ecosystem to increase the freedom of money and financial access for people around the world with crypto as the fundamental means.
About Binance Accelerator Program
Binance Accelerator Program (BAP) is a 3-6 month internship program designed for Early Career talent to have firsthand experience in the rapidly expanding digital assets space. You will be given the opportunity to develop your skills at Binance and understand what it’s like to work at the world's leading blockchain ecosystem. As part of your internship in the BAP, there will also be opportunities for networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about the BAP Program HERE.
Who may apply
Current university students and recent graduates.
*Terms of employment / engagement shall be subject to contract and local applicable laws
Job Description
• Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
• Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
• Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
• Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities.
• Maintain accurate client profiles, communication records, follow-up actions, and account information to ensure proper coverage and continuity within the team.
• Develop a strong working knowledge of Binance products—including Spot, Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products.
• Track relevant crypto, trading, and competitor developments and share useful observations or market intelligence with the team.
• Demonstrate a hardcore, self-driven attitude: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations.
Job Requirements
• Strong interest and basic knowledge in crypto + financial markets.
• Understand basic concepts such as Spot, Futures, Margin, leverage, liquidity, maker/taker.
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Strong analytical ability and comfortable with Excel/Google Sheets.
• Demonstrates personal curiosity about trading—ideally actively follows or trades financial markets.
• Fast learner and proactive, hungry for knowledge and who can absorb Binance products quickly.
• Strong ownership, responsiveness and attention to detail.
• Comfortable working in a fast-paced, high-pressure environment.
Compensation
Additional Information
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
About Binance Accelerator Program
Binance Accelerator Program (BAP) is a 3-6 month internship program designed for Early Career talent to have firsthand experience in the rapidly expanding digital assets space. You will be given the opportunity to develop your skills at Binance and understand what it’s like to work at the world's leading blockchain ecosystem. As part of your internship in the BAP, there will also be opportunities for networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about the BAP Program HERE.
Who may apply
Current university students and recent graduates.
*Terms of employment / engagement shall be subject to contract and local applicable laws
Job Description
• Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
• Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
• Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
• Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities.
• Maintain accurate client profiles, communication records, follow-up actions, and account information to ensure proper coverage and continuity within the team.
• Develop a strong working knowledge of Binance products—including Spot, Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products.
• Track relevant crypto, trading, and competitor developments and share useful observations or market intelligence with the team.
• Demonstrate a hardcore, self-driven attitude: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations.
Job Requirements
• Strong interest and basic knowledge in crypto + financial markets.
• Understand basic concepts such as Spot, Futures, Margin, leverage, liquidity, maker/taker.
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Strong analytical ability and comfortable with Excel/Google Sheets.
• Demonstrates personal curiosity about trading—ideally actively follows or trades financial markets.
• Fast learner and proactive, hungry for knowledge and who can absorb Binance products quickly.
• Strong ownership, responsiveness and attention to detail.
• Comfortable working in a fast-paced, high-pressure environment.
Compensation
Additional Information
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.