Description review
Tax Operations Specialist
Rippling · India · back to the listing
HR standards
57/100
needs work
Title ↔ description
60/100
needs work
Reads as
Unclear
no confident match
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
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What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
Payroll Tax Operations aims to provide the best customer service while resolving the most pressing payroll notices that a client could receive. This is their “fire” and we are on the front line making sure we resolve these incidents with the best care we can provide. As Tax Operations Specialist at Rippling you will be a scrappy problem solver. You will help identify what triggered these notices through researching our internal systems and working closely with tax agencies to reach the best outcome for our customers.
Additionally, these notices present an opportunity to identify gaps within our system to resolve. You will have opportunities to identify these gaps and work cross functionally with our Payroll Engineering team to identify the best resolution to prevent similar cases in the future. This is an amazing opportunity to get in at the ground level and really focus on our clients while being a primary voice in growing a department.
What you will do
• Provide first class service to our clients.
• Resolve notices for our clients.
• Work with Federal/State agencies on behalf of our clients.
• Identifying and reporting System and/or process gaps that will result in a decrease of notices.
• Work cross functionally with Payroll Engineering.
• Updating internal systems
• Payroll Compliance
• Documenting process and team building
What you will need
• A minimum of 1 year experience working cross functionally with agencies to resolve notices
• Experience with manually creating original and amended returns
• Experience with tax reconciliation
• Understanding of Payroll Payments and Filings
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing task
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
Originally posted on Himalayas
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
Payroll Tax Operations aims to provide the best customer service while resolving the most pressing payroll notices that a client could receive. This is their “fire” and we are on the front line making sure we resolve these incidents with the best care we can provide. As Tax Operations Specialist at Rippling you will be a scrappy problem solver. You will help identify what triggered these notices through researching our internal systems and working closely with tax agencies to reach the best outcome for our customers.
Additionally, these notices present an opportunity to identify gaps within our system to resolve. You will have opportunities to identify these gaps and work cross functionally with our Payroll Engineering team to identify the best resolution to prevent similar cases in the future. This is an amazing opportunity to get in at the ground level and really focus on our clients while being a primary voice in growing a department.
What you will do
• Provide first class service to our clients.
• Resolve notices for our clients.
• Work with Federal/State agencies on behalf of our clients.
• Identifying and reporting System and/or process gaps that will result in a decrease of notices.
• Work cross functionally with Payroll Engineering.
• Updating internal systems
• Payroll Compliance
• Documenting process and team building
What you will need
• A minimum of 1 year experience working cross functionally with agencies to resolve notices
• Experience with manually creating original and amended returns
• Experience with tax reconciliation
• Understanding of Payroll Payments and Filings
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing task
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
Originally posted on Himalayas