Description review
Healthcare Customer Service Representative
RecruitGo · Philippines · back to the listing
HR standards
65/100
needs work
Title ↔ description
86/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Us
RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.
Position Overview
RecruitGo is seeking a Healthcare Customer Service Representative with phone support experience to handle patient inquiries, voicemail callbacks, and email requests while providing excellent communication, empathy, and customer service support in a remote work setup.
Responsibilities
• Answer incoming phone calls from the patient and answer their inquiries
• Call back patients who have left voicemail messages
• Respond to patient email requests
• Other requirements as needed
Qualifications
• Excellent attention to detail
• Excellent communication skills - verbal and written
• Empathy
• Ability to work independently
• Team player
• Able to provide own computer and WFH set up, including headset
• Minimum of 2 years of experience in Customer Service in answering phones
• Resides in Metro Manila with reliable power and internet coverage, minimal outages (not in remote areas)
Why RecruitGo?
RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.
• Salary Range: From PHP 32,000 (depending on experience)
• Work Setup:Work-from-home in the Philippines
• Work Schedule:9:00 AM - 6:00 PM Sydney Time OR 8:00 AM to 5:00 PM Sydney Time, depending on business needs
• Diverse Challenges:Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration:Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.
RQ1306
Originally posted on Himalayas
RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.
Position Overview
RecruitGo is seeking a Healthcare Customer Service Representative with phone support experience to handle patient inquiries, voicemail callbacks, and email requests while providing excellent communication, empathy, and customer service support in a remote work setup.
Responsibilities
• Answer incoming phone calls from the patient and answer their inquiries
• Call back patients who have left voicemail messages
• Respond to patient email requests
• Other requirements as needed
Qualifications
• Excellent attention to detail
• Excellent communication skills - verbal and written
• Empathy
• Ability to work independently
• Team player
• Able to provide own computer and WFH set up, including headset
• Minimum of 2 years of experience in Customer Service in answering phones
• Resides in Metro Manila with reliable power and internet coverage, minimal outages (not in remote areas)
Why RecruitGo?
RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.
• Salary Range: From PHP 32,000 (depending on experience)
• Work Setup:Work-from-home in the Philippines
• Work Schedule:9:00 AM - 6:00 PM Sydney Time OR 8:00 AM to 5:00 PM Sydney Time, depending on business needs
• Diverse Challenges:Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration:Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.
RQ1306
Originally posted on Himalayas