Description review
Technical Support Engineer (6 month FTC)
Everway · United Kingdom · back to the listing
HR standards
68/100
needs work
Title ↔ description
86/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.
Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.
Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.
Join us at Everway - together, we can unlock the full potential of every mind.
About the role
The Technical Support Engineer is responsible for providing first-line technical support to customers, helping them resolve issues, answer questions, and make effective use of Everway products. You'll work closely with customers and internal teams to investigate problems, document solutions, and contribute to a positive customer experience.
This role offers the opportunity to develop technical expertise while building knowledge across our products, systems, and customer environments.
This is a 6 month FTC.
Responsibilities:
In this role, you will:
• Respond to customer enquiries received through phone, email, web requests, and support channels.
• Investigate technical issues, identify solutions, and guide customers through corrective actions.
• Accurately record customer interactions, issues, and resolutions within CRM and support systems.
• Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams to resolve customer problems.
• Participate in team troubleshooting and knowledge-sharing activities.
• Create and maintain support documentation, knowledge base articles, and user guidance materials.
• Develop and maintain product and technical knowledge through ongoing training and learning activities.
• Contribute to delivering a high standard of customer support and customer satisfaction.
Essential Criteria
• 1+ year of experience in technical support, customer support, help desk, or a related environment.
• Experience troubleshooting technical issues and supporting customers to resolution.
• Ability to manage multiple customer requests and prioritise effectively.
• Experience documenting customer interactions and maintaining accurate records.Ability to work collaboratively with colleagues across technical and customer-facing teams.
• Communicates clearly and effectively with customers and colleagues.
• Demonstrates a willingness to learn new products, technologies, and support processes.
• Uses information and feedback to improve service quality and customer outcomes.
Desirable Criteria
• Experience supporting Windows, macOS, ChromeOS, Android, or iOS environments.
• Familiarity with Google Workspace or Microsoft 365.
• Basic networking knowledge and troubleshooting experience.
• Experience creating support documentation or knowledge base content.Experience using CRM or support ticketing platforms.
• Uses AI tools to improve workflow efficiency, troubleshooting, or documentation quality.
Please submit your application by Thursday 17th September 2026.
Please note: applications may close early due to high demand, so early submission is encouraged.
#everway
Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
You can view our Recruitment and Selection Policy here.
Please click the link for our Privacy Notice
Originally posted on Himalayas
Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.
Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.
Join us at Everway - together, we can unlock the full potential of every mind.
About the role
The Technical Support Engineer is responsible for providing first-line technical support to customers, helping them resolve issues, answer questions, and make effective use of Everway products. You'll work closely with customers and internal teams to investigate problems, document solutions, and contribute to a positive customer experience.
This role offers the opportunity to develop technical expertise while building knowledge across our products, systems, and customer environments.
This is a 6 month FTC.
Responsibilities:
In this role, you will:
• Respond to customer enquiries received through phone, email, web requests, and support channels.
• Investigate technical issues, identify solutions, and guide customers through corrective actions.
• Accurately record customer interactions, issues, and resolutions within CRM and support systems.
• Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams to resolve customer problems.
• Participate in team troubleshooting and knowledge-sharing activities.
• Create and maintain support documentation, knowledge base articles, and user guidance materials.
• Develop and maintain product and technical knowledge through ongoing training and learning activities.
• Contribute to delivering a high standard of customer support and customer satisfaction.
Essential Criteria
• 1+ year of experience in technical support, customer support, help desk, or a related environment.
• Experience troubleshooting technical issues and supporting customers to resolution.
• Ability to manage multiple customer requests and prioritise effectively.
• Experience documenting customer interactions and maintaining accurate records.Ability to work collaboratively with colleagues across technical and customer-facing teams.
• Communicates clearly and effectively with customers and colleagues.
• Demonstrates a willingness to learn new products, technologies, and support processes.
• Uses information and feedback to improve service quality and customer outcomes.
Desirable Criteria
• Experience supporting Windows, macOS, ChromeOS, Android, or iOS environments.
• Familiarity with Google Workspace or Microsoft 365.
• Basic networking knowledge and troubleshooting experience.
• Experience creating support documentation or knowledge base content.Experience using CRM or support ticketing platforms.
• Uses AI tools to improve workflow efficiency, troubleshooting, or documentation quality.
Please submit your application by Thursday 17th September 2026.
Please note: applications may close early due to high demand, so early submission is encouraged.
#everway
Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
You can view our Recruitment and Selection Policy here.
Please click the link for our Privacy Notice
Originally posted on Himalayas