Description review
Customer Success Manager
Norman AI GmbH · Berlin · back to the listing
HR standards
62/100
needs work
Title ↔ description
92/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Norman builds an AI agent that helps small businesses manage invoicing, accounting, and taxes. We are a small team based in Berlin.
As our Customer Success Manager, you will be the first point of contact for people who want to understand and use Norman. You'll spend most of your time on calls with inbound leads from our website and new customers. You will understand their needs, show relevant features, and guide their first steps. You will also work with the product team to improve what does not yet work well for customers.
Full-time, remote within Germany.
Tasks
• Lead product demos and onboarding calls in German, tailored to each person's questions and workflows.
• Understand what inbound leads need, explain honestly whether Norman fits, and help suitable customers get started.
• Guide new customers through setup and their first tasks so they can use the product independently.
• Answer follow-up questions, agree on next steps, and keep track of open issues and commitments.
• Use the product yourself, try new features, and report problems to the product team with clear examples.
• Document recurring questions, objections and friction, and turn them into better demos, help content and onboarding flows.
Requirements
• Native-level spoken and written German: you can lead natural, confident customer conversations and explain complex workflows clearly.
• Experience working directly with customers in customer success, onboarding, consulting, support or inbound sales.
• Strong listening skills: you ask useful questions and explain software patiently without jargon.
• Ability to learn a product quickly and curiosity about why customers get stuck.
• Reliable organization: you manage calls, notes and next steps independently and follow through on commitments.
• Good English for working with the team.
• Based in Germany and available full-time for customer calls during German business hours.
Nice to have:
• Experience with SaaS, fintech, or software for the self-employed and small businesses.
• Familiarity with invoicing, bookkeeping, or German tax workflows; a tax qualification is not required.
• Experience giving product demos, using a CRM, or writing help articles.
Benefits
• Work remotely.
• Work directly with founders in a small team and help shape how customers experience Norman.
• Turn customer feedback into product improvements you can see.
• Own customer conversations from the first demo through onboarding, with no current sales quota or commission.
Want to help people get started with Norman? Send us your CV or LinkedIn profile and a short note about your customer-facing experience. Tell us why this role interests you and how you have helped someone understand or use a product. We look forward to hearing from you.
Find more English Speaking Jobs in Germany on Arbeitnow
As our Customer Success Manager, you will be the first point of contact for people who want to understand and use Norman. You'll spend most of your time on calls with inbound leads from our website and new customers. You will understand their needs, show relevant features, and guide their first steps. You will also work with the product team to improve what does not yet work well for customers.
Full-time, remote within Germany.
Tasks
• Lead product demos and onboarding calls in German, tailored to each person's questions and workflows.
• Understand what inbound leads need, explain honestly whether Norman fits, and help suitable customers get started.
• Guide new customers through setup and their first tasks so they can use the product independently.
• Answer follow-up questions, agree on next steps, and keep track of open issues and commitments.
• Use the product yourself, try new features, and report problems to the product team with clear examples.
• Document recurring questions, objections and friction, and turn them into better demos, help content and onboarding flows.
Requirements
• Native-level spoken and written German: you can lead natural, confident customer conversations and explain complex workflows clearly.
• Experience working directly with customers in customer success, onboarding, consulting, support or inbound sales.
• Strong listening skills: you ask useful questions and explain software patiently without jargon.
• Ability to learn a product quickly and curiosity about why customers get stuck.
• Reliable organization: you manage calls, notes and next steps independently and follow through on commitments.
• Good English for working with the team.
• Based in Germany and available full-time for customer calls during German business hours.
Nice to have:
• Experience with SaaS, fintech, or software for the self-employed and small businesses.
• Familiarity with invoicing, bookkeeping, or German tax workflows; a tax qualification is not required.
• Experience giving product demos, using a CRM, or writing help articles.
Benefits
• Work remotely.
• Work directly with founders in a small team and help shape how customers experience Norman.
• Turn customer feedback into product improvements you can see.
• Own customer conversations from the first demo through onboarding, with no current sales quota or commission.
Want to help people get started with Norman? Send us your CV or LinkedIn profile and a short note about your customer-facing experience. Tell us why this role interests you and how you have helped someone understand or use a product. We look forward to hearing from you.
Find more English Speaking Jobs in Germany on Arbeitnow