Description review
Service Manager (South Korea)
RateHawk · South Korea · back to the listing
HR standards
65/100
needs work
Title ↔ description
66/100
needs work
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Join Our Team as a Service Manager at RateHawk!
Are you passionate about travel and tech? Do you speak English and Korean fluently? We’re looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do:
•
Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
•
Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
•
Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
•
Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
•
Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
•
Work as a Team: Collaborate with ops, support, and tech teams to make service even better.
What We're Looking For:
•
Language Skills: Advanced level of English and Korean – you’ll need to speak and write fluently.
•
Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
•
Quick Learner: Ability to grasp new information quickly and focus on results.
•
Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
•
Empathetic: A strong sense of empathy is essential.
•
Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)
Benefits
What We Offer:
• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young1 and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.
The Process:
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now2 and let’s create amazing travel experiences together!
Originally posted on Himalayas
Are you passionate about travel and tech? Do you speak English and Korean fluently? We’re looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do:
•
Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
•
Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
•
Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
•
Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
•
Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
•
Work as a Team: Collaborate with ops, support, and tech teams to make service even better.
What We're Looking For:
•
Language Skills: Advanced level of English and Korean – you’ll need to speak and write fluently.
•
Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
•
Quick Learner: Ability to grasp new information quickly and focus on results.
•
Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
•
Empathetic: A strong sense of empathy is essential.
•
Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)
Benefits
What We Offer:
• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young1 and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.
The Process:
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now2 and let’s create amazing travel experiences together!
Originally posted on Himalayas