Description review
Account Manager
WorkWhile · USA · back to the listing
HR standards
50/100
needs work
Title ↔ description
67/100
needs work
Reads as
Customer Success Manager
84% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 26 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.
We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.
About this Role:
WorkWhile is looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
•
Serve as the lead point of contact for all customer account management matters
•
Build and maintain strong, long-lasting client relationships
•
Maintain customer contracts to maximize profits
•
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
•
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
•
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
•
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
•
Prepare reports on account status
•
Collaborate with sales team to identify and grow opportunities within territory
•
Assist with challenging client requests or issue escalations as needed
•
Travel to client locations as needed
About you:
•
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
•
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
•
Solid experience with CRM software (HubSpot or similar) and Google Suite
•
Experience delivering client-focused solutions to customer needs
•
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
•
Excellent listening, negotiation and presentation abilities
•
Strong verbal and written communication skills
•
Undergraduate degree
Benefits & Perks
•
Remote work culture with opportunities for coworking in SF, NY & Toronto
•
In-person company offsites
•
Medical, dental, & vision coverage
•
Flexible time off
•
401(k) with employer match
•
WFH stipend to support your home office needs
WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.
We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.
About this Role:
WorkWhile is looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
•
Serve as the lead point of contact for all customer account management matters
•
Build and maintain strong, long-lasting client relationships
•
Maintain customer contracts to maximize profits
•
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
•
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
•
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
•
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
•
Prepare reports on account status
•
Collaborate with sales team to identify and grow opportunities within territory
•
Assist with challenging client requests or issue escalations as needed
•
Travel to client locations as needed
About you:
•
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
•
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
•
Solid experience with CRM software (HubSpot or similar) and Google Suite
•
Experience delivering client-focused solutions to customer needs
•
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
•
Excellent listening, negotiation and presentation abilities
•
Strong verbal and written communication skills
•
Undergraduate degree
Benefits & Perks
•
Remote work culture with opportunities for coworking in SF, NY & Toronto
•
In-person company offsites
•
Medical, dental, & vision coverage
•
Flexible time off
•
401(k) with employer match
•
WFH stipend to support your home office needs
WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!