Description review
Night Shift Customer Service Advisor - Welsh Speaking
ESP Group · United Kingdom · back to the listing
HR standards
61/100
needs work
Title ↔ description
92/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Please note, this role is fully remote and you would use your own personal device.
The ESP Group are currently recruiting for Welsh speaking Customer Service Advisors to join our contact centre Night Shift team.
If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.
We recognise the importance of a work-life balance so offer working patterns on a four on four off rotation between the hours of 10pm - 8am. Occasional day shift may be required in line with business need and training and upskill requirements.
At the outset, you will be provided with extensive training and a warm welcome to our dedicated team.
Employees receive a wide range of benefits including;
- Flexible work patterns
- 30 days annual leave pro rata
- Standard Life Pension
- Optional healthcare cash plans
- Financial wellbeing and draw down tool - Stream
- Monthly reward and recognition incentive programme
- Fully funded professional development courses
- EAP
We would love to hear from you if you;
• Have a passion for delivering excellent customer service.
• Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
• Are reliable with a positive attitude and approach.
• Thrive in a team environment.
• Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
Apply now1 for the opportunity to speak to one of the team via telephone interview at your convenience - we can't wait to hear from you!
Inclusivity
The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.
Salary: £13.71+ / hourOriginally posted on Himalayas
The ESP Group are currently recruiting for Welsh speaking Customer Service Advisors to join our contact centre Night Shift team.
If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.
We recognise the importance of a work-life balance so offer working patterns on a four on four off rotation between the hours of 10pm - 8am. Occasional day shift may be required in line with business need and training and upskill requirements.
At the outset, you will be provided with extensive training and a warm welcome to our dedicated team.
Employees receive a wide range of benefits including;
- Flexible work patterns
- 30 days annual leave pro rata
- Standard Life Pension
- Optional healthcare cash plans
- Financial wellbeing and draw down tool - Stream
- Monthly reward and recognition incentive programme
- Fully funded professional development courses
- EAP
We would love to hear from you if you;
• Have a passion for delivering excellent customer service.
• Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
• Are reliable with a positive attitude and approach.
• Thrive in a team environment.
• Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
Apply now1 for the opportunity to speak to one of the team via telephone interview at your convenience - we can't wait to hear from you!
Inclusivity
The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.
Salary: £13.71+ / hourOriginally posted on Himalayas