Description review
Solutions Partner Manager (100% remote)
Tether Operations Limited · Remote · back to the listing
HR standards
53/100
needs work
Title ↔ description
61/100
needs work
Reads as
Customer Success Manager
86% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
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- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 37 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.
Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
As part of the Technology Distribution team of Tether Data, the Solutions Partner Manager is responsible for managing, enabling, and governing a network of consulting firms, system integrators, and delivery partners who implement Tether products (WDK, QVAC, and MOS). The role ensures partners deliver high-quality projects, align with Tether’s interests, meet certification standards, and drive customer satisfaction.
Responsibilities
1. Partner Relationship & Capability Management
• Act as the primary relationship owner for all Solutions Partners.
• Coordinate the assessment of partner capabilities, delivery maturity, and resources.
• Ensure partners maintain sufficient certified consultants and technical capacity.
• Conduct regular capability reviews and develop partner improvement plans as needed.
2. Partner Onboarding & Certification
• Lead the onboarding of new implementation partners, including due diligence and contract execution.
• Coordinate partner training and certification programs
• Ensure adherence to implementation playbooks, best practices, and delivery frameworks.
3. Delivery Governance
• Oversee partner-led implementations to ensure alignment with methodology, quality standards, and timelines.
• Participate in project kick-offs, milestone reviews, and governance checkpoints.
• Validate partner deliverables (e.g., configurations, integration setups, testing documentation).
• Manage escalations and coordinate resolutions with internal Technical, Support, and Product teams.
4. Project Portfolio Monitoring
• Maintain visibility over the entire portfolio of partner-led projects.
• Identify and flag cross-sell opportunities with other Tether products or with services offered by Tether portfolio companies, where relevant.
• Track delivery risks, resourcing gaps, and escalations across the partner ecosystem.
• Ensure Partners receive Technical support as required during their implementations
5. Quality Assurance & Performance Management
• Monitor KPIs such as project success rate, CSAT, and partner delivery quality.
• Perform quarterly partner performance reviews.
• Define corrective action plans or temporary delivery restrictions when required.
• Manage re-certification cycles and partner tiering.
7. Cross-Functional Coordination
• Work closely with Customer Success, Delivery, Support, Product, and Training teams.
• Ensure smooth transitions between sales-to-delivery and delivery-to-support phases.
• Provide feedback from partner projects to internal teams to improve product quality and implementation processes.
8. Partner Lifecycle Management
• Manage partner renewal, re-certification, and (if necessary) offboarding.
• Maintain partner records, capability matrices, and project performance logs.
Requirements
• 4–8 years in Partner Management, Delivery Management, Professional Services, or Project Governance roles.
• Experience working with implementation partners, system integrators, or consulting firms.
• Strong understanding of software/IT implementation processes (integration, configuration, change management, UAT, go-live).
• Collaborate with world-class technical and business teams across multiple regions.
• Experience in SaaS, fintech, AI, blockchain, digital content platforms, or enterprise open source software.
• Previous work with partner-led delivery models or certification programs.
• Knowledge of partner governance tools, PMO frameworks, and QA processes.
• English is a must, any other language a plus
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
• Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page:
• Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
• Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
• Double-check email addresses. All communication from us will come from emails ending in @ or @
• We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Highlights
Originally posted on Himalayas
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.
Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
As part of the Technology Distribution team of Tether Data, the Solutions Partner Manager is responsible for managing, enabling, and governing a network of consulting firms, system integrators, and delivery partners who implement Tether products (WDK, QVAC, and MOS). The role ensures partners deliver high-quality projects, align with Tether’s interests, meet certification standards, and drive customer satisfaction.
Responsibilities
1. Partner Relationship & Capability Management
• Act as the primary relationship owner for all Solutions Partners.
• Coordinate the assessment of partner capabilities, delivery maturity, and resources.
• Ensure partners maintain sufficient certified consultants and technical capacity.
• Conduct regular capability reviews and develop partner improvement plans as needed.
2. Partner Onboarding & Certification
• Lead the onboarding of new implementation partners, including due diligence and contract execution.
• Coordinate partner training and certification programs
• Ensure adherence to implementation playbooks, best practices, and delivery frameworks.
3. Delivery Governance
• Oversee partner-led implementations to ensure alignment with methodology, quality standards, and timelines.
• Participate in project kick-offs, milestone reviews, and governance checkpoints.
• Validate partner deliverables (e.g., configurations, integration setups, testing documentation).
• Manage escalations and coordinate resolutions with internal Technical, Support, and Product teams.
4. Project Portfolio Monitoring
• Maintain visibility over the entire portfolio of partner-led projects.
• Identify and flag cross-sell opportunities with other Tether products or with services offered by Tether portfolio companies, where relevant.
• Track delivery risks, resourcing gaps, and escalations across the partner ecosystem.
• Ensure Partners receive Technical support as required during their implementations
5. Quality Assurance & Performance Management
• Monitor KPIs such as project success rate, CSAT, and partner delivery quality.
• Perform quarterly partner performance reviews.
• Define corrective action plans or temporary delivery restrictions when required.
• Manage re-certification cycles and partner tiering.
7. Cross-Functional Coordination
• Work closely with Customer Success, Delivery, Support, Product, and Training teams.
• Ensure smooth transitions between sales-to-delivery and delivery-to-support phases.
• Provide feedback from partner projects to internal teams to improve product quality and implementation processes.
8. Partner Lifecycle Management
• Manage partner renewal, re-certification, and (if necessary) offboarding.
• Maintain partner records, capability matrices, and project performance logs.
Requirements
• 4–8 years in Partner Management, Delivery Management, Professional Services, or Project Governance roles.
• Experience working with implementation partners, system integrators, or consulting firms.
• Strong understanding of software/IT implementation processes (integration, configuration, change management, UAT, go-live).
• Collaborate with world-class technical and business teams across multiple regions.
• Experience in SaaS, fintech, AI, blockchain, digital content platforms, or enterprise open source software.
• Previous work with partner-led delivery models or certification programs.
• Knowledge of partner governance tools, PMO frameworks, and QA processes.
• English is a must, any other language a plus
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
• Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page:
• Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
• Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
• Double-check email addresses. All communication from us will come from emails ending in @ or @
• We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Highlights
Originally posted on Himalayas