Description review
Logistics Coordinator - Operations Representative
Zelh · United States · back to the listing
HR standards
63/100
needs work
Title ↔ description
73/100
solid
Reads as
Unclear
no confident match
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
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What the listing never says
- 33 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
Position Overview :
The Operations Representative is responsible for managing day-to-day shipment execution and serving as the frontline point of contact for clients’ brokerage customers. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records. The Operations Representative balances operational efficiency with customer service excellence, playing a vital role in ensuring client satisfaction and long-term account success. This role performs routine assignments while expanding conceptual knowledge, developing skills sets and expertise for the next level.
Key Responsibilities
Shipment Execution & Monitoring
• Manage daily execution of customer shipments including rating, routing, booking, and tendering.
• Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients.
• Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time.
• Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup.
Customer Communication & Service
• Serve as the primary point of contact for shipment-level updates, providing timely and accurate information.
• Proactively notify customers of delays, exceptions, and resolution plans.
• Respond quickly to client inquiries and requests, ensuring a customer-first experience.
• Support Account Managers in executing customer SOPs and meeting service-level agreements.
Issue Resolution & Escalation
• Coordinate load recovery in the event of a fall-off, delay, or service failure.
• Escalate service incidents within 15 minutes of identification and provide ongoing status updates until resolved.
• Partner with internal teams to ensure corrective action plans are executed.
Accuracy, Compliance & Reporting
• Maintain accurate shipment records in the TMS, ensuring data integrity and timely updates.
• Validate rating, contracts, and routing guides for compliance with customer requirements.
• Provide reporting and shipment summaries to customers or internal stakeholders as requested.
• Support claims and billing discrepancy resolution within defined SLAs.
Workingconditions:
• Working schedule: Monday - Friday08:00-17:00 EST
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
Requirements
Required Skills & Experience
• 1–3 years of experience in logistics, freight brokerage, or transportation operations preferred
• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
• Strong communication skills with the ability to provide professional customer service.
• Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word).
• Knowledge of LTL, truckload, and multimodal freight solutions preferred.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
Competencies & Behavioral Expectations
Customer Service Orientation
• Builds trust with customers by responding quickly and communicating clearly.
Attention to Detail
• Ensures shipment records, documents, and updates are accurate and complete.
Problem Solving
• Resolves service issues proactively and escalates appropriately.
Collaboration
• Works seamlessly with carrier sales, account management, and leadership.
Adaptability
• Thrives in a dynamic, high-volume environment with shifting priorities.
Accountability
• Takes ownership of daily execution tasks and customer service commitments.
Highlights
Operations
US Logistics
Brokerage
Originally posted on Himalayas
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
Position Overview :
The Operations Representative is responsible for managing day-to-day shipment execution and serving as the frontline point of contact for clients’ brokerage customers. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records. The Operations Representative balances operational efficiency with customer service excellence, playing a vital role in ensuring client satisfaction and long-term account success. This role performs routine assignments while expanding conceptual knowledge, developing skills sets and expertise for the next level.
Key Responsibilities
Shipment Execution & Monitoring
• Manage daily execution of customer shipments including rating, routing, booking, and tendering.
• Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients.
• Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time.
• Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup.
Customer Communication & Service
• Serve as the primary point of contact for shipment-level updates, providing timely and accurate information.
• Proactively notify customers of delays, exceptions, and resolution plans.
• Respond quickly to client inquiries and requests, ensuring a customer-first experience.
• Support Account Managers in executing customer SOPs and meeting service-level agreements.
Issue Resolution & Escalation
• Coordinate load recovery in the event of a fall-off, delay, or service failure.
• Escalate service incidents within 15 minutes of identification and provide ongoing status updates until resolved.
• Partner with internal teams to ensure corrective action plans are executed.
Accuracy, Compliance & Reporting
• Maintain accurate shipment records in the TMS, ensuring data integrity and timely updates.
• Validate rating, contracts, and routing guides for compliance with customer requirements.
• Provide reporting and shipment summaries to customers or internal stakeholders as requested.
• Support claims and billing discrepancy resolution within defined SLAs.
Workingconditions:
• Working schedule: Monday - Friday08:00-17:00 EST
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
Requirements
Required Skills & Experience
• 1–3 years of experience in logistics, freight brokerage, or transportation operations preferred
• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
• Strong communication skills with the ability to provide professional customer service.
• Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word).
• Knowledge of LTL, truckload, and multimodal freight solutions preferred.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
Competencies & Behavioral Expectations
Customer Service Orientation
• Builds trust with customers by responding quickly and communicating clearly.
Attention to Detail
• Ensures shipment records, documents, and updates are accurate and complete.
Problem Solving
• Resolves service issues proactively and escalates appropriately.
Collaboration
• Works seamlessly with carrier sales, account management, and leadership.
Adaptability
• Thrives in a dynamic, high-volume environment with shifting priorities.
Accountability
• Takes ownership of daily execution tasks and customer service commitments.
Highlights
Operations
US Logistics
Brokerage
Originally posted on Himalayas