Description review
Clinical Product Consultant - CDI
Waystar · United States · back to the listing
HR standards
57/100
needs work
Title ↔ description
56/100
needs work
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
ABOUT THIS POSITION
The CDI Product Consultants at Waystar joins a seasoned Clinical team that plays an active role in implementation & delivery of the CDI product for our clients. This role interacts with client end users and managers to ensure adoption of best practices workflows while working cross-functionally with the larger Customer Success teams for successful implementation and adoption for our clients. The Consultants also ensure the complexity of our AI technology is married with the clinical perspective and needs of our clients through data analysis, auditing and providing clinical insight into the product development.WHAT YOU'LL DO
●Transfer knowledge of our CDI Suite of products and workflows to new and client users
● Provide client support to drive adoption of the Aware CDI product suite
● Utilize best practice processes for successful client adoption
● Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations, monitor client adoption of the CDI Suite
● Monitor client key performance indicators to identify opportunities for process improvement for clients
●Collaborate with the larger Waystar Customer Success team to create a seamless, integrated, and consistent experience for clients and users
● Collaborate with Waystar’s Education team as a clinical subject matter expert for content and delivery of educational programs that support best practices in the industry and with our products
● Collaborate with product teams as a subject matter expert to define and design the clinical elements that drive our product suite
● Provide insights from client interactions to inform future research initiatives and drive product roadmaps
WHAT YOU'LL NEED
● Bachelor’s Degree or equivalent in Nursing (RN) required
● A minimum of 5-7 years of experience in CDI role with demonstrated progressive growth in roles and responsibilities in CDI leadership
● Experience with multiple clinical documentation programs, medical record coding, healthcare billing and revenue cycle management
● Demonstrated presentation skills with various stakeholders ranging from internal partners to C-suite
● Experience presenting CDI content and information
● 5+ years of clinical experience in acute care environments, critical care or ED preferred
● Self-starter, who is extremely motivated to demonstrate success
● Innovator who is looking for unique solutions that solve complex problems
● Attention to detail, highly organized, with an absolute focus on quality of work
● Team player DNA with a desire to solve for the interests of our clients and of our business
● Ability to travel 25 - 50% to client sites and company headquarters Preferred Requirements:
● Master’s degree in healthcare related field
● Experience as a CDI Consultant with a heavy emphasis on CDI program assessment and implementation strongly preferred
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.
WAYSTAR PERKS
• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Originally posted on Himalayas
The CDI Product Consultants at Waystar joins a seasoned Clinical team that plays an active role in implementation & delivery of the CDI product for our clients. This role interacts with client end users and managers to ensure adoption of best practices workflows while working cross-functionally with the larger Customer Success teams for successful implementation and adoption for our clients. The Consultants also ensure the complexity of our AI technology is married with the clinical perspective and needs of our clients through data analysis, auditing and providing clinical insight into the product development.WHAT YOU'LL DO
●Transfer knowledge of our CDI Suite of products and workflows to new and client users
● Provide client support to drive adoption of the Aware CDI product suite
● Utilize best practice processes for successful client adoption
● Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations, monitor client adoption of the CDI Suite
● Monitor client key performance indicators to identify opportunities for process improvement for clients
●Collaborate with the larger Waystar Customer Success team to create a seamless, integrated, and consistent experience for clients and users
● Collaborate with Waystar’s Education team as a clinical subject matter expert for content and delivery of educational programs that support best practices in the industry and with our products
● Collaborate with product teams as a subject matter expert to define and design the clinical elements that drive our product suite
● Provide insights from client interactions to inform future research initiatives and drive product roadmaps
WHAT YOU'LL NEED
● Bachelor’s Degree or equivalent in Nursing (RN) required
● A minimum of 5-7 years of experience in CDI role with demonstrated progressive growth in roles and responsibilities in CDI leadership
● Experience with multiple clinical documentation programs, medical record coding, healthcare billing and revenue cycle management
● Demonstrated presentation skills with various stakeholders ranging from internal partners to C-suite
● Experience presenting CDI content and information
● 5+ years of clinical experience in acute care environments, critical care or ED preferred
● Self-starter, who is extremely motivated to demonstrate success
● Innovator who is looking for unique solutions that solve complex problems
● Attention to detail, highly organized, with an absolute focus on quality of work
● Team player DNA with a desire to solve for the interests of our clients and of our business
● Ability to travel 25 - 50% to client sites and company headquarters Preferred Requirements:
● Master’s degree in healthcare related field
● Experience as a CDI Consultant with a heavy emphasis on CDI program assessment and implementation strongly preferred
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.
WAYSTAR PERKS
• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Originally posted on Himalayas