Description review
Implementation Specialist
Double · USA · back to the listing
HR standards
56/100
needs work
Title ↔ description
46/100
poor
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Double
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Double.
What You'll Do
•
Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
•
Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
•
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
•
Maintain a high renewal rate after initial three month implementation period (80-85%)
•
Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
•
Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
•
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Who You Are
•
Accounting/bookkeeping experience is required; exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered.
•
2-3 years of experience in a customer-facing role at an early-stage SaaS startup
•
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
•
Keen attention to detail, thoughtfulness, and a customer-centric mindset
•
Knack and passion for process improvement, documentation, and increasing operational efficiencies
•
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Benefits
•
Competitive pay and equity
•
Unlimited PTO
•
Health, dental, and vision insurance
•
401k plan
Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Double.
What You'll Do
•
Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
•
Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
•
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
•
Maintain a high renewal rate after initial three month implementation period (80-85%)
•
Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
•
Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
•
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Who You Are
•
Accounting/bookkeeping experience is required; exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered.
•
2-3 years of experience in a customer-facing role at an early-stage SaaS startup
•
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
•
Keen attention to detail, thoughtfulness, and a customer-centric mindset
•
Knack and passion for process improvement, documentation, and increasing operational efficiencies
•
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Benefits
•
Competitive pay and equity
•
Unlimited PTO
•
Health, dental, and vision insurance
•
401k plan
Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.