Description review
Customer Care Specialist
Citiside Property Management · Remote · back to the listing
HR standards
68/100
needs work
Title ↔ description
85/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.
Key Responsibilities:
• Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
• Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
• Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
• Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
• Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.
Requirements & Qualifications:
Experience:1–3 years of experience in customer service, customer support, or client-facing roles.
Communication:Excellent verbal and written English communication skills.
Soft Skills:High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
Tech Savvy:Familiarity with CRM software and communication tools.
Work Style:Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.
WARNINGS:
• NO TEMPORARY workers.
•
· Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
•
· NO working for another company at the same time.
• NO hiring subs to do what we hired you to do.
• We terminate immediately due to these violations.
• Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
• Trust.
• Go Getter.
• Transparency.
Salary: $4 – $7 / hourOriginally posted on Himalayas
Key Responsibilities:
• Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
• Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
• Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
• Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
• Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.
Requirements & Qualifications:
Experience:1–3 years of experience in customer service, customer support, or client-facing roles.
Communication:Excellent verbal and written English communication skills.
Soft Skills:High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
Tech Savvy:Familiarity with CRM software and communication tools.
Work Style:Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.
WARNINGS:
• NO TEMPORARY workers.
•
· Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
•
· NO working for another company at the same time.
• NO hiring subs to do what we hired you to do.
• We terminate immediately due to these violations.
• Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
• Trust.
• Go Getter.
• Transparency.
Salary: $4 – $7 / hourOriginally posted on Himalayas