Description review
Health Coach Manager
Future PLC · USA · back to the listing
HR standards
63/100
needs work
Title ↔ description
75/100
solid
Reads as
Operations Manager
81% confident
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
Large employers
- Sr. Business Operations Manager, CN Expansion, CN Expansion Amazon.com
- Operations Manager, Bermuda Coinbase
- Operations Senior Associate Coinbase
- Associate Manager, Strategy and Operations, Fraud DoorDash
- Shift Lead - Crestwood DoorDash
Startups
- Collection Team Leader Cityfurnish
- Revenue Operations Lead - Post Sales Abacum
- Customer Operations Analyst BlueCargo
- Head of Customer Operations BlueCargo
- Strategy & Operations Lead Broccoli AI
What the listing never says
- 29 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Us:
Future is building a personalized guidance system for lifelong health. We help people understand what to do next for their body, goals, and stage of life — then support them in turning those decisions into sustained behavior change. By combining AI, human expertise, personal health data, and accountability, Future helps members improve performance today while building the resilience, capacity, and healthspan they need for decades to come.
About the Role
As a Health Coach Manager, you’ll lead a team of Board Certified Health Coaches while helping define and scale the future of Future’s Health Coaching experience. This role combines people leadership, operational excellence, and learning & development. You’ll be responsible for coaching a high-performing team, creating scalable training and quality programs, and partnering closely with Product, Clinical, and Operations to continuously improve the member experience.
This is a hands-on leadership role for someone who has both managed Board Certified Health Coaches and has experience building learning programs, workshops, and coaching frameworks.
What You’ll Do
Lead & Develop Coaching Teams
• Lead, coach, and develop a team of Board Certified Health Coaches through regular 1:1s, QA reviews, and performance management.
Uphold Coaching Standards & Quality
• Design and deliver onboarding, continuing education, workshops, and learning experiences that improve coaching quality.
• Develop SOPs, coaching frameworks, QA rubrics, and best practices to create a consistent, scalable member experience.
Drive Operational Excellence
• Analyze coaching performance and member outcomes to identify trends and drive continuous improvement.
• Lead operational initiatives that improve coaching quality, efficiency, and member outcomes.
Champion Cross-Functional Partnership
• Partner with Product, Clinical, Analytics, and Operations to shape the Health Coaching service offering and coach tooling.
• Mentor other leaders and contribute to scaling coaching operations across the organization.
What You Bring
• Board Certified Health Coach (NBC-HWC) required.
• 5+ years of health coaching experience.
• 3+ years managing and developing Board Certified Health Coaches or other clinical coaching teams.
• Experience designing learning programs, facilitation, workshops, or continuing education curricula.
• Demonstrated ability to create SOPs, QA frameworks, and scalable coaching processes.
• Strong data literacy with the ability to translate insights into operational improvements.
• Exceptional communication and stakeholder management skills.
• Experience partnering with Product and cross-functional teams in a fast-paced environment.
What Success Looks Like
You operate a team that is:
• High-performing, consistent, and data driven
• Aligned to quality standards and the Health Coaching learning curriculum
• Strong in coaching outcomes, professionalism, and member experience
You demonstrate:
• Clear judgment
• Strong ownership
• The ability to influence product direction through coaching insights and member feedback
Compensation, Benefits & Perks at Future
• Salary Range: $70,000-$110,000/year+ equity. The salary range is based on multiple factors including business needs, market demands, talent availability, experience, and unique skills. The base pay range is subject to change and may be modified in the future.
• Health Coverage: Comprehensive medical, vision, dental, and disability insurance + tax savings accounts for eligible employees.
• 401(k) Plan
• Flexible Paid Time Off
• Future Membership: Enjoy our platform for free!
• Health, Wellness & Development: Monthly wellness stipend, access to a mental health platform, reimbursement for medical travel, and an annual learning & development stipend.
• Remote First: Employment eligible to employees located anywhere in the continental U.S. No travel required.
• Join a diverse, passionate, and driven team of all backgrounds.
Life at Future
Equity: Meaningful equity package.
Health Coverage: All employees who meet eligibility requirements receive comprehensive medical, dental, vision, and disability insurance, plus tax-advantaged savings accounts.
Retirement: 401(k) plan.
Wellness: Monthly wellness stipend for fitness, recovery, and overall wellbeing, plus access to mental health resources and therapy support.
Flexible Time Off: Flexible PTO so you can rest, recharge, and take care of life outside of work.
Learning & Development: Annual budget for courses, conferences, coaching, and tools that help you grow in your craft.
Future Membership: Enjoy our platform for free.
Equal Employment Opportunities at Future
We are committed to building a future where every member of our community, is healthy, cared for, and advancing forward together. Future is an equal opportunity employer. We do not discriminate based on gender, ethnicity, sexual orientation, religion, age, civil or family status, disability or race.
Future is building a personalized guidance system for lifelong health. We help people understand what to do next for their body, goals, and stage of life — then support them in turning those decisions into sustained behavior change. By combining AI, human expertise, personal health data, and accountability, Future helps members improve performance today while building the resilience, capacity, and healthspan they need for decades to come.
About the Role
As a Health Coach Manager, you’ll lead a team of Board Certified Health Coaches while helping define and scale the future of Future’s Health Coaching experience. This role combines people leadership, operational excellence, and learning & development. You’ll be responsible for coaching a high-performing team, creating scalable training and quality programs, and partnering closely with Product, Clinical, and Operations to continuously improve the member experience.
This is a hands-on leadership role for someone who has both managed Board Certified Health Coaches and has experience building learning programs, workshops, and coaching frameworks.
What You’ll Do
Lead & Develop Coaching Teams
• Lead, coach, and develop a team of Board Certified Health Coaches through regular 1:1s, QA reviews, and performance management.
Uphold Coaching Standards & Quality
• Design and deliver onboarding, continuing education, workshops, and learning experiences that improve coaching quality.
• Develop SOPs, coaching frameworks, QA rubrics, and best practices to create a consistent, scalable member experience.
Drive Operational Excellence
• Analyze coaching performance and member outcomes to identify trends and drive continuous improvement.
• Lead operational initiatives that improve coaching quality, efficiency, and member outcomes.
Champion Cross-Functional Partnership
• Partner with Product, Clinical, Analytics, and Operations to shape the Health Coaching service offering and coach tooling.
• Mentor other leaders and contribute to scaling coaching operations across the organization.
What You Bring
• Board Certified Health Coach (NBC-HWC) required.
• 5+ years of health coaching experience.
• 3+ years managing and developing Board Certified Health Coaches or other clinical coaching teams.
• Experience designing learning programs, facilitation, workshops, or continuing education curricula.
• Demonstrated ability to create SOPs, QA frameworks, and scalable coaching processes.
• Strong data literacy with the ability to translate insights into operational improvements.
• Exceptional communication and stakeholder management skills.
• Experience partnering with Product and cross-functional teams in a fast-paced environment.
What Success Looks Like
You operate a team that is:
• High-performing, consistent, and data driven
• Aligned to quality standards and the Health Coaching learning curriculum
• Strong in coaching outcomes, professionalism, and member experience
You demonstrate:
• Clear judgment
• Strong ownership
• The ability to influence product direction through coaching insights and member feedback
Compensation, Benefits & Perks at Future
• Salary Range: $70,000-$110,000/year+ equity. The salary range is based on multiple factors including business needs, market demands, talent availability, experience, and unique skills. The base pay range is subject to change and may be modified in the future.
• Health Coverage: Comprehensive medical, vision, dental, and disability insurance + tax savings accounts for eligible employees.
• 401(k) Plan
• Flexible Paid Time Off
• Future Membership: Enjoy our platform for free!
• Health, Wellness & Development: Monthly wellness stipend, access to a mental health platform, reimbursement for medical travel, and an annual learning & development stipend.
• Remote First: Employment eligible to employees located anywhere in the continental U.S. No travel required.
• Join a diverse, passionate, and driven team of all backgrounds.
Life at Future
Equity: Meaningful equity package.
Health Coverage: All employees who meet eligibility requirements receive comprehensive medical, dental, vision, and disability insurance, plus tax-advantaged savings accounts.
Retirement: 401(k) plan.
Wellness: Monthly wellness stipend for fitness, recovery, and overall wellbeing, plus access to mental health resources and therapy support.
Flexible Time Off: Flexible PTO so you can rest, recharge, and take care of life outside of work.
Learning & Development: Annual budget for courses, conferences, coaching, and tools that help you grow in your craft.
Future Membership: Enjoy our platform for free.
Equal Employment Opportunities at Future
We are committed to building a future where every member of our community, is healthy, cared for, and advancing forward together. Future is an equal opportunity employer. We do not discriminate based on gender, ethnicity, sexual orientation, religion, age, civil or family status, disability or race.